Experienced Bilingual Customer Service Representative – Web & Phone Support
Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Service Representative in Dacula, GA. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our customers, providing legendary service, and helping them navigate our website and online ordering. If you're passionate about customer service, have a strong work ethic, and are fluent in both English and Spanish, we want to hear from you!
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we continue to grow and create new career opportunities. Our company culture values job stability, employee growth, and a commitment to excellence. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled.
Position Responsibilities
As a Bilingual Customer Service Representative, you will:
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email, and chat to provide exceptional service.
- Help customers navigate arenaflex's website and online ordering.
- Become a product and solutions expert by learning about our products, pricing, and shipping options.
- Answer product, pricing, and shipping questions quickly and confidently.
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred.
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center. + Beautifully maintained walking trails.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment. Our facilities are designed to promote employee well-being and productivity. We believe in recognizing and rewarding our employees' hard work and dedication. As a member of our team, you'll have opportunities to grow and develop your skills, work with a talented and diverse group of professionals, and contribute to our company's mission to deliver exceptional customer experiences.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to employee growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. As a Bilingual Customer Service Representative, you'll have the chance to develop your skills in customer service, product knowledge, and communication. You'll also have access to our Tuition Assistance Program, which covers professional continuing education.
Compensation, Perks, and Benefits
* Pay from $25 to $28 per hour with significant growth and earning potential!
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center. + Beautifully maintained walking trails.
How to Apply
If you're passionate about customer service, have a strong work ethic, and are fluent in both English and Spanish, we want to hear from you! Apply now to join arenaflex as a Bilingual Customer Service Representative in Dacula, GA. Don't miss this opportunity to grow your career, develop your skills, and contribute to our company's mission to deliver exceptional customer experiences.
Contact Information
For more information about this opportunity, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an EEO/AA Employer/Vet/Disabled. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We welcome applications from qualified candidates of all backgrounds and perspectives.
Job Type
Full-time
Location
Dacula, GA
Job Category
Customer Service & Support
Experience
Customer Service: 1 year (preferred)
Education
High school diploma or equivalent; Bachelor's degree preferred
Language
English, Spanish
Work Schedule
Various on-site shifts available Apply for this job