Experienced Customer Service Representative – Commerce, GA at arenaflex

Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities. Our company culture is built on delivering exceptional customer experiences, and we're looking for talented individuals to join our team as Customer Service Representatives in Commerce, GA.

About arenaflex

arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for individuals who share our passion for delivering exceptional customer experiences. Our company is a drug-free workplace and an equal opportunity employer, dedicated to creating a diverse and inclusive work environment.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences through our call center. You'll process customer orders and inquiries, communicate with customers over phone, email, and chat, and help customers navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Position Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Meet or exceed customer service metrics and performance targets
• Participate in ongoing training and development to stay up-to-date on arenaflex's products and services

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced call center environment
• Strong product knowledge and ability to learn quickly
• Proficiency in Microsoft Office and other software applications

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

Work Environment and Company Culture

* arenaflex is a dynamic and innovative company with a strong focus on customer service and employee development

• Our company culture is built on delivering exceptional customer experiences and creating a positive work environment
• We're committed to creating a diverse and inclusive work environment, and we're an equal opportunity employer
• Our company is a drug-free workplace

Career Growth Opportunities and Learning Benefits

* arenaflex offers ongoing training and development opportunities to help you grow in your career

• We're committed to creating a positive and supportive work environment that encourages employee growth and development
• Our company culture is built on delivering exceptional customer experiences, and we're looking for individuals who share our passion for delivering exceptional customer experiences

Compensation, Perks, and Benefits

* Competitive hourly rate: $25 - $27 per hour

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center + Beautifully maintained walking trails

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look forward to hearing from you!

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