Experienced Customer Service Coordinator – Airline Operations and Customer Experience

Are you ready to take off on an exciting career journey with arenaflex, one of the world's leading airlines? As an Experienced Customer Service Coordinator, you will be at the forefront of delivering exceptional customer experiences, ensuring seamless travel operations, and contributing to the success of our dynamic team. If you're passionate about providing top-notch service, working in a fast-paced environment, and exploring new opportunities, this role is perfect for you.

About arenaflex

arenaflex is a global airline that connects people and cultures across the world. With a rich history and a commitment to innovation, we strive to provide the best possible travel experiences for our customers. Our team is dedicated to making a difference in the lives of our passengers, and we're looking for like-minded individuals to join our family.

Why you'll love this job

As an Experienced Customer Service Coordinator, you will be responsible for interacting with customers in a courteous, efficient, friendly, and professional manner. You will promote and sell air travel to the traveling public or freight forwarders, provide assistance with passenger check-in and cargo acceptance, and interpret government rules and requirements for domestic and international travel or cargo shipments. You will also meet and dispatch aircraft within established times, provide assistance to distressed passengers and customers, and protect company property and revenue.

Key Responsibilities:

* Promote and sell air travel to the traveling public or freight forwarders

• Provide assistance with passenger check-in and cargo acceptance
• Interpret government rules and requirements for domestic and international travel or cargo shipments
• Meet and dispatch aircraft within established times
• Provide assistance to distressed passengers and customers
• Protect company property and revenue
• Possess the physical ability and dexterity to use motor skills to perform various job-related tasks
• Use organizational skills to perform multiple tasks within a limited time period
• Be self-motivated and require minimal supervision
• Respond and assist during security and emergency situations
• Follow internal/external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

All you'll need for success

To succeed in this role, you will need:

• High school diploma or GED
• Read, write, fluently speak and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What you'll get

As an arenaflex team member, you will enjoy a range of benefits and perks, including:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at arenaflex

At arenaflex, we believe in creating an inclusive work environment where everyone feels valued and respected. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to take off?

If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and exploring new opportunities, we encourage you to apply for this exciting role. Join our arenaflex family and take off on a career journey that will take you to new heights.

Expected salary:

$22.07 per hour

Location:

Philadelphia, PA

Job date:

Tue, 15 Apr 2025 22:38:55 GMT

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