Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in Epping, NH at arenaflex

As a leading healthcare provider, arenaflex is committed to delivering exceptional patient experiences through our team of dedicated professionals. We are seeking an experienced Pharmacy Customer Service Associate to join our team in Epping, NH. This role is an exciting opportunity for a customer-focused individual to make a real difference in the lives of our patients.

About arenaflex

arenaflex is a trusted name in healthcare, with a rich history of providing quality care to our communities. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and highly trained staff. As a Pharmacy Customer Service Associate at arenaflex, you will be part of a dynamic team that is passionate about delivering exceptional patient experiences.

Key Responsibilities

As a Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Taking customer to OTC aisle when possible to assist in locating products
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Assisting pharmacists in scheduling and maintaining work flow
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Reviewing and complying with the arenaflex Pharmacy Code of Conduct
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Assisting in stock rotation, using the first in, first out method and restocking outs
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• High school diploma or equivalent required
• PTCB certification through the designated PTCB training program and/or state required certification/registration

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Basic computer skills and knowledge of pharmacy systems
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities and Learning Benefits

As a Pharmacy Customer Service Associate at arenaflex, you will have opportunities to:

• Develop your skills and knowledge in customer service, pharmacy operations, and inventory management
• Participate in ongoing training and development programs to enhance your skills and career prospects
• Work with a dynamic team of professionals who are passionate about delivering exceptional patient experiences
• Contribute to the success of arenaflex and make a real difference in the lives of our patients
• Pursue opportunities for advancement and career growth within the company

Work Environment and Company Culture

arenaflex is committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Customer Service Associate, you will work in a fast-paced and dynamic environment that requires flexibility, adaptability, and a strong work ethic. Our company culture values:

• Respect and empathy for our patients and colleagues
• Excellence in customer service and patient care
• Innovation and continuous improvement
• Collaboration and teamwork
• Professionalism and integrity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate of $16
• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts and perks
• Ongoing training and development opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job