Experienced Pharmacy Data Entry Supervisor – Team Leadership and Operations Management in Louisville, KY at arenaflex

Join the arenaflex Team and Unlock Your Potential

Are you a motivated and experienced leader looking to take your career to the next level? Do you have a passion for pharmacy data entry and a desire to lead a high-performing team? Look no further than arenaflex, a leading healthcare organization dedicated to delivering exceptional patient care and innovative solutions.

About arenaflex

arenaflex is a dynamic and growing healthcare organization that is committed to making a positive impact on the lives of our patients and communities. With a strong focus on quality, safety, and customer service, we are seeking an experienced Pharmacy Data Entry Supervisor to join our team in Louisville, KY.

Job Summary

The Pharmacy Data Entry Supervisor will be responsible for leading a team of pharmacy data entry professionals, ensuring the accurate and efficient processing of prescription data, and providing exceptional customer service to patients and healthcare providers. This is a challenging and rewarding role that requires strong leadership, communication, and problem-solving skills.

Key Responsibilities

* Lead a team of pharmacy data entry professionals, providing guidance, coaching, and training to ensure high-quality performance and productivity.

• Ensure the accurate and efficient processing of prescription data, meeting or exceeding quality and productivity standards.
• Collaborate with program teams to assess current and future data entry needs, ensuring proper staffing and resource allocation.
• Coordinate and supervise daily activities, including interviewing, selection, orienting, training, coaching, performance management, and other HR-related tasks.
• Monitor attendance, timecard approval, and PTO requests, ensuring compliance with company policies and procedures.
• Ensure pharmacy technicians understand and comply with all pharmacy objectives, performance standards, and policies.
• Assist Team Leads with answering questions regarding best practices and provide guidance on operational issues.
• Identify operational issues, suggest, and implement improvements to enhance team performance and efficiency.
• Monitor and evaluate performance, train, coach, and escalate performance issues as necessary.
• Monitor Key Performance Indicators (KPIs) to achieve business objectives and drive continuous process improvement.
• Perform routine audits to ensure standard operating procedure (SOP) compliance.
• Ensure completion of new hire on-boarding and competency training.
• Prepare reports and analyze data to assist management of goals.
• Work with other supervisors and management team members to support Custom Pharmacy Solutions and maximize customer satisfaction.
• Keep management updated on all activities, metrics, and issues.
• Provide communication and follow-up to ensure teams are fully informed of all new information related to products, procedures, customer needs, and company-related issues, changes, or actions.

Qualifications

* Bachelor's Degree and/or three (3) or more years related experience or equivalent combination of education and experience.

• Three (3) or more years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field.
• Two (2) or more years of supervisory experience providing customer service to patients, clients, or customers, including meeting quality standards for services – preferably in a call center setting.
• Registered and licensed pharmacy technician by the Kentucky Board of Pharmacy in good standing.
• Commitment to complete the ‘technician in training’ requirements approved by the Indiana Board of Pharmacy within one year of hire date, if unlicensed.
• Nationally certified through the PTCB or another approved certifying agency (preferred, but not required).
• Knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology.

Knowledge, Skills, and Abilities

* Ability to coach, train, and motivate employees and evaluate their performance.

• Service-minded; focus on recognizing and meeting the needs of others (especially patients and care partners).
• Able to manage one's own time and that of their direct reports; seeks agreement on resource allocation considering all stakeholders; demonstrates frugality by properly preparing and adhering to budgets; seeks ways to decrease cost and spend only on things that improve customer satisfaction.
• Thorough understanding of the State of Kentucky Board of Pharmacy Regulations.
• Personal initiative and commitment to team and organizational goals.
• Ability to work independently with minimal supervision.
• Ability to work under pressure and appropriately prioritize responsibilities.
• Ability to accept changing workflows and unexpected demands requiring flexibility.
• Excellent verbal and written communication skills.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent interpersonal and customer service skills.
• Excellent organization skills with attention to detail.
• Excellent typing/keyboard skills.
• Ability to learn from a variety of techniques.
• Ability to accept ambiguity at times and apply decision-making skills to determine course of action.
• Ability to follow established process flows.
• Ability to perform accurately and efficiently when inputting information into computer software.
• Ability to effectively multi-task.
• Strong computer skills including Microsoft Office products, presentation software, communication and collaboration tools, and Adobe PDF or comparable.
• Basic math skills.
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment.
• Ability to possess and obtain knowledge of medication names – generic and trade.
• Ability to recognize subtle differences in names and numbers.
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations.

Physical Demands

* Location of job activities 100% inside.

• Stand and sit for prolonged periods of time.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and onboarding program.
• Access to cutting-edge technology and resources.

How to Apply

If you are a motivated and experienced leader looking to take your career to the next level, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex careers email]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

For more information about this opportunity, please contact our HR department at [arenaflex HR email] or [arenaflex HR phone number]. Apply for this job