Experienced Customer Service Team Lead - Bilingual in Dallas, TX
Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, in our quest to deliver legendary customer service. As a Customer Service Team Lead, you will play a pivotal role in shaping the customer experience and empowering our representatives to be the ultimate problem solvers.
About arenaflex
arenaflex, with over 9,000 employees across 13 locations, is a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our commitment to excellence has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a collaborative and inclusive environment that fosters growth, learning, and fun.
Job Summary
We are seeking an experienced Customer Service Team Lead to lead our team of customer service representatives in Dallas, TX. As a bilingual (English/Spanish) leader, you will be responsible for coaching, developing, and empowering our team members to deliver exceptional customer service. You will also be responsible for reviewing customer interactions, providing feedback, and facilitating team meetings and one-on-one sessions.
Key Responsibilities
* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
* High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
- Bilingual (English/Spanish) - Fluent in both verbal and written forms.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who share your passion for delivering exceptional customer service.
Career Growth Opportunities and Learning Benefits
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our tuition assistance program covers professional continuing education, and we also offer opportunities for advancement and leadership development.
Compensation and Perks
* Pay from $28 to $35 per hour with significant growth and earning potential!
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.
How to Apply
If you are a motivated and experienced customer service professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Contact Information
arenaflex 2600 Rental Car Drive, DFW Airport, TX 75261 Phone: [insert phone number] Email: [insert email]
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Apply for this job