Experienced Customer Support Specialist – Deliver Legendary Service with arenaflex

At arenaflex, we're not just a leading distributor of shipping, industrial, and packaging materials – we're a family-owned company built on stability and success. With over 9,000 employees across 13 locations, we're committed to delivering exceptional customer service that sets us apart from the rest. As a Customer Support Specialist at arenaflex, you'll be the face of our company, providing legendary service to our customers and helping them navigate our world-class technology.

About arenaflex

arenaflex is a company that values its employees and provides a supportive and collaborative work environment. Our professional setting offers one-on-one peer mentoring and room to grow in your career. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our commitment to our employees is reflected in our comprehensive benefits package, which includes complete health insurance coverage, 401(k) with 6% employer match, and tuition assistance programs.

Job Summary

We're seeking an experienced Customer Support Specialist to join our team in Sierra Madre, CA. As a Customer Support Specialist, you'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. You'll be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently. You'll build business relationships with customers over phone, email, and chat, and help them navigate our website and online ordering.

Key Responsibilities

* Process customer orders, make product recommendations, and handle account inquiries using world-class technology

• Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Build business relationships with customers over phone, email, and chat
• Understand customer needs and recommend arenaflex's best solutions
• Help customers navigate arenaflex's website and online ordering
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction
• Stay up-to-date on arenaflex's products and services to provide accurate information to customers

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Excellent problem-solving, listening, and communication skills
• Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work a variety of shifts, including weekends and holidays

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with customer relationship management (CRM) software
• Knowledge of arenaflex's products and services
• Ability to work in a team environment and collaborate with internal teams
• Strong analytical and problem-solving skills

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work a variety of shifts, including weekends and holidays
• Strong analytical and problem-solving skills
• Ability to learn and adapt to new technology and processes

Career Growth Opportunities and Learning Benefits

* In-depth training to sharpen communication and problem-solving skills

• One-on-one peer mentoring and room to grow in your career
• Opportunities for advancement and professional development
• Tuition assistance programs to support your education and career goals
• Collaborative and supportive work environment

Work Environment and Company Culture

* arenaflex is a family-owned company built on stability and success

• We're committed to delivering exceptional customer service and providing a supportive and collaborative work environment
• Our professional setting offers one-on-one peer mentoring and room to grow in your career
• We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled
• Our commitment to our employees is reflected in our comprehensive benefits package

Compensation, Perks, and Benefits

* Competitive hourly rate of $24-$28 per hour

• Complete health insurance coverage and 401(k) with 6% employer match
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and nearby walking path

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an EEO/AA Employer/Vet/Disabled and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. Apply for this job