Experienced Customer Service Representative – Denver, CO Office at arenaflex

At arenaflex, we're on a mission to revolutionize the garment services industry with our innovative approach to customer satisfaction and employee growth. As a dedicated Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business success. If you're passionate about building strong relationships, resolving complex issues, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is an international leader in the garment services industry, with a rich history spanning over 80 years. We've grown from a small company to a global organization with over 14,000 team partners serving 300,000 business customer locations across the U.S., Canada, and Europe. Our commitment to innovation, customer satisfaction, and employee growth has earned us recognition as one of the top companies to work for, including being included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 – Best Big Companies" list.

Job Summary

As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional customer experiences through phone, email, and in-person interactions. You'll work closely with customers to resolve issues, answer questions, and provide solutions that meet their needs. Your strong communication skills, problem-solving abilities, and passion for customer satisfaction will make you an invaluable asset to our team.

Key Responsibilities

* Assist customers by answering questions related to accounts, procedures, and services by telephone or email

• Provide excellent customer service to both customers and arenaflex personnel
• Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
• Partner and provide administrative support to arenaflex's Sales Department
• Perform basic data entry and other administrative duties
• Collaborate with team members to resolve complex issues and improve customer satisfaction
• Stay up-to-date on company policies, procedures, and products to provide accurate information to customers

Qualifications

* 2 years of Customer Service experience in an administrative setting is preferred

• Prior Accounts Receivable experience is highly encouraged
• High School diploma or GED equivalent is recommended
• Verbal & written communication skills: professional telephone and email etiquette
• Essential skills: active listener, responsive, and personable
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail
• Collaborative, team-player capable of working independently
• Problem solver in a dynamic environment
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

What's in it for you?

* Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to arenaflex's innovative training platform, The Learning Center.

• Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
• Community Culture: Our unique community culture is what makes arenaflex an organization that stands out from the rest.
• Diversity: At arenaflex, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Pay & Benefits

* On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

• Compensation: $17 - $18 per hour

Work Environment

* arenaflex is committed to providing a safe and inclusive work environment for all team partners. Our Denver, CO office is a dynamic and collaborative space where you'll have the opportunity to work with a diverse group of professionals.

• We offer a 5-day work week, with Saturday and Sunday off, to ensure you have a healthy work-life balance.

How to Apply

If you're passionate about delivering exceptional customer experiences and growing your career in a dynamic environment, we want to hear from you! Apply now by clicking the link below: Apply for this job Don't miss this opportunity to join a global leader in the garment services industry and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job