Experienced Customer Service Specialist – Retail Store Operations in Arlington, VA at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to bring their ideas to life. As a Customer Service Specialist in our retail store operations, you'll play a vital role in helping us achieve our mission. If you're a people person with a passion for delivering top-notch customer service, we want to hear from you!
About arenaflex
arenaflex is a leading global coatings company that provides innovative solutions for the construction, automotive, and industrial markets. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We're committed to inspiring and improving the world by coloring and protecting what matters.
Job Summary
As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll be responsible for providing exceptional customer service, resolving customer concerns, and maintaining the high quality and visual standards of our products and store. You'll also be expected to achieve excellent customer service while consistently meeting the store's sales goals.
Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Formal training programs and workshops
- Mentorship and leadership development opportunities
- Opportunities for advancement and career growth
Work Environment and Company Culture
Our retail stores are fast-paced and dynamic environments where you'll have the opportunity to work with a diverse range of customers and colleagues. We're committed to creating a positive and inclusive work environment where everyone feels valued and respected.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive hourly wage
- Comprehensive health and wellness benefits
- Retirement savings plan
- Paid time off and holidays
- Opportunities for advancement and career growth
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we want to hear from you! Please submit your application online, including your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a positive and inclusive work environment where everyone feels valued and respected.
Note
arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job