Experienced Customer Service Representative – Denver, CO at arenaflex

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a dedicated Customer Service Representative, you'll play a vital role in fostering strong relationships with our clients, providing top-notch support, and driving business growth. If you're passionate about delivering outstanding service, working in a dynamic environment, and growing with a forward-thinking organization, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions in the garment services industry, serving over 300,000 business customer locations across the U.S., Canada, and Europe. With a rich history spanning 80 years, we've established ourselves as a trusted partner, committed to delivering exceptional quality, reliability, and customer satisfaction. Our unique family culture, combined with the resources and stability of a $2 billion-dollar organization, makes us an attractive destination for talented professionals seeking growth and development opportunities.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Denver, CO. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service, resolving customer inquiries, and providing administrative support to our Sales Department. If you're a team player with excellent communication skills, a passion for problem-solving, and a drive to succeed, we encourage you to apply.

Key Responsibilities

* Assist customers by answering questions related to accounts, procedures, and services via telephone or email

• Provide excellent customer service to both customers and arenaflex personnel
• Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
• Partner with and provide administrative support to arenaflex's Sales Department
• Perform basic data entry and other administrative duties
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
• Stay up-to-date on product knowledge, services, and industry trends to provide informed support to customers

Qualifications

* 2 years of Customer Service experience in an administrative setting is preferred

• Prior Accounts Receivable experience is highly encouraged
• High School diploma or GED equivalent is recommended
• Verbal & written communication skills: professional telephone and email etiquette
• Essential skills: active listener, responsive, and personable
• Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.)
• Time management and organizational skills with attention to detail
• Collaborative, team-player capable of working independently
• Problem solver in a dynamic environment
• Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.)
• Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods

What's in it for you?

* Training: We emphasize continuous learning and professional development, fostering a culture of growth and enabling team partners to reach their full potential. You'll receive on-the-job training, robust online training modules through our Service Certificate Program – Customer Service Representative, and access to arenaflex's innovative training platform, The Learning Center.

• Career Mobility: We're a growing company offering significant avenues for personal development and growth. Some companies like to promote from within, we love to!
• Community Culture: Our unique community culture is what makes arenaflex an organization that stands out from the rest.
• Diversity: At arenaflex, you'll find an environment packed with different cultures, personalities, and backgrounds because we know it takes many kinds of people to make us successful.

Pay & Benefits

* On the job training + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses

• Compensation: $17 - $18 per hour

Why join arenaflex?

* Be part of a dynamic team that's passionate about delivering exceptional customer experiences

• Enjoy a collaborative work environment that fosters growth, learning, and innovation
• Take advantage of our comprehensive training programs and career development opportunities
• Work with a company that values diversity, inclusivity, and community involvement
• Enjoy a competitive compensation package, including benefits and perks

How to apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws. Apply for this job