Experienced Bilingual Mortgage Origination Customer Service Representative – FHA Resource Center in Indianapolis, IN

Are you a bilingual mortgage origination professional looking for a new challenge that combines your passion for customer service with your expertise in FHA mortgage policies and procedures? Do you want to join a dynamic team that makes a difference in the lives of others while expanding your knowledge and skills? Look no further than arenaflex's FHA Resource Center in Indianapolis, IN. As a Bilingual Mortgage Origination Customer Service Representative at arenaflex, you will play a critical role in supporting the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. With a part-time schedule of Monday to Friday, no weekend work, and access to benefits on day one, you will have the perfect balance of work-life and career growth opportunities.

About arenaflex

arenaflex is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. With a strong commitment to innovation and customer satisfaction, arenaflex is the perfect place to grow your career and make a meaningful impact.

Key Responsibilities

As a Bilingual Mortgage Origination Customer Service Representative, you will:

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Essential Qualifications

To be a successful Bilingual Mortgage Origination Customer Service Representative, you will possess:

• High School diploma or General Educational Development (GED) certificate
• FHA Knowledge/background
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
• Minimum of 1 year of contact center experience or telephone customer service experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
• Bilingual (Spanish & English), verbal and written

Preferred Qualifications

* Contact Center experience (Omnichannel)

• Experience working with FHA mortgage policies and procedures

Skills and Competencies

* Excellent time management skills and dependability

• Strong written and verbal communication skills, including telephone etiquette
• Keyboarding proficiency of at least 40 words per minute
• Ability to navigate multiple computer systems and applications and utilize search tools

Career Growth Opportunities and Learning Benefits

As a Bilingual Mortgage Origination Customer Service Representative at arenaflex, you will have access to:

• Immediate and ongoing training to support your success
• Company-wide career mobility
• Company-sponsored Public Trust eligibility upon hire
• Voluntary overtime may be available based on business needs
• Paid Time Off (PTO) accrued based on arenaflex policy, up to 15 days a year (prorated based on hours worked)
• 11 paid holidays per year (prorated based on hours worked)
• Discounted arenaflex stock purchase and other Employee Discounts

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values creativity, innovation, and collaboration, and we strive to provide our employees with the tools and resources they need to succeed. As a Bilingual Mortgage Origination Customer Service Representative, you will be part of a dynamic team that is passionate about making a difference in the lives of others.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• $20-$23 per hour
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
• Paid Time Off (PTO) accrued based on arenaflex policy, up to 15 days a year (prorated based on hours worked)
• 11 paid holidays per year (prorated based on hours worked)
• Discounted arenaflex stock purchase and other Employee Discounts

Conclusion

If you are a bilingual mortgage origination professional looking for a new challenge that combines your passion for customer service with your expertise in FHA mortgage policies and procedures, we encourage you to apply for this exciting opportunity at arenaflex's FHA Resource Center in Indianapolis, IN. With a part-time schedule, access to benefits on day one, and a competitive compensation package, this is the perfect opportunity to grow your career and make a meaningful impact. Apply now and join the arenaflex team! Apply for this job