Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships, and staying up-to-date on the latest products and trends, we want to hear from you!

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a rich history and a strong reputation for quality and innovation, arenaflex is a place where talented individuals can grow, learn, and thrive.

Job Summary

As a Customer Service Specialist, you'll work closely with wholesale and retail customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for providing exceptional customer service, processing sales transactions accurately, and achieving sales goals on a monthly, quarterly, and yearly basis. You'll also be expected to maintain precise work order files and formulas, pull products from the sales floor or warehouse, and tint and mix products to customer specifications.

Responsibilities

* Ensure high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet sales goals
• Basic math skills and accuracy with handling cash and operating a point-of-sale system
• Ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Ability to work in a team environment and build strong relationships with customers and colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Specialist, you'll have opportunities to:

• Develop your customer service and sales skills through training and coaching
• Learn about new products and technologies and stay up-to-date on industry trends
• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Participate in performance-based bonuses and recognition programs
• Enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off

Work Environment and Company Culture

arenaflex is a place where talented individuals can grow, learn, and thrive. Our company culture is built on a foundation of:

• Respect and inclusivity for all employees and customers
• A commitment to delivering exceptional customer experiences
• A passion for innovation and continuous improvement
• A focus on teamwork and collaboration
• A commitment to giving back to our communities and making a positive impact on the world

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A base salary range of $40,000 - $60,000 per year, depending on experience and qualifications
• Overtime pay and performance-based bonuses
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for career growth and advancement
• A fun and dynamic work environment with a talented team of professionals

How to Apply

If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and customers.

Note

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job