Experienced Full Stack Client Support Consultant – Chat Team in Augusta, GA at arenaflex

Are you ready to embark on a career journey that offers growth opportunities, award-winning training, and a culture of collaboration and belonging? Do you want to join a company that values equity, inclusion, and belonging, and creates a safe space for diverse perspectives and insights? If so, this may be the opportunity for you. Read on and decide for yourself.

About arenaflex

arenaflex is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

Job Description

In this role, you will serve as arenaflex's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on arenaflex technology, and more. You carry the weight of arenaflex's service reputation and client satisfaction in your hands. The nature of what you do every day will not change – your #1 goal is to help clients who have between 1-49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

Responsibilities

As an Associate Client Support Consultant on our Chat Team, you will:

• Help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues.
• Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

To Succeed in this Role

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun.

Required Qualifications

* At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.

• You can work overtime hours during peak seasons.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

+ Experience noted above, OR + Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

You'll Love Working Here Because You Can:

* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What We Offer

* Competitive salary and benefits package

• Ongoing training and development opportunities
• Collaborative and inclusive work environment
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Employee assistance program
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're ready to join a company that values equity, inclusion, and belonging, and creates a safe space for diverse perspectives and insights, apply now! We can't wait to hear from you.

Location

Augusta, GA

Job Type

Full-time

Experience

1+ year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience

Education

College degree is great but not required. What's more important is having the skills to do the job.

Skills

* Excellent communication and interpersonal skills

• Ability to work in a metrics-driven call center environment
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to learn and adapt quickly
• Strong technical skills, including proficiency in software applications and systems

Work Environment

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and equitable. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching program, paid time off and holidays, employee assistance program, and access to cutting-edge technology and tools.

Diversity, Equity, Inclusion & Equal Employment Opportunity at arenaflex

arenaflex is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon arenaflex's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at arenaflex

arenaflex has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Apply for this job