Experienced Associate Client Support Consultant - Chat Team in El Paso, TX at arenaflex
Are you a customer service professional looking for a new challenge? Do you want to join a company that values career advancement opportunities, award-winning training, and a culture of collaboration and belonging? Look no further than arenaflex, a global leader in human resources technology. We're seeking an experienced Associate Client Support Consultant to join our Chat Team in El Paso, TX.
About arenaflex
arenaflex is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, and we're committed to an inclusive, diverse, and equitable workplace.
Job Summary
As an Associate Client Support Consultant on our Chat Team, you'll be the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on arenaflex technology, and more. You'll carry the weight of arenaflex's service reputation and client satisfaction in your hands, and your #1 goal will be to help clients who have between 1-49 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide each client.
Responsibilities
* Serve as the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on arenaflex technology, and more
- Help clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues
- Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience
- Continuously upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools
- Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls
- Work overtime hours during peak seasons, such as at the close of the year
Requirements
* At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience
- Ability to work overtime hours during peak seasons
- College degree is great but not required; what's more important is having the skills to do the job
- Other acceptable experiences could include:
+ Experience noted above + Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
What You'll Love Working Here
* Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress
- Continuously learn through ongoing training, development, and mentorship opportunities
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about
Why arenaflex?
* We're a global leader in human resources technology
- We offer award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning
- We're committed to an inclusive, diverse, and equitable workplace
- We offer best-in-class benefits and a healthy work-life balance
- We're a company that values career advancement opportunities and continuous learning
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and is committed to an inclusive, diverse, and equitable workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job