Experienced Full-Time Luxury Retail Customer Service Representative – Leather Shoe & Handbag Repair Company in New York City, NY at arenaflex
Are you passionate about delivering exceptional customer service and working with luxury leather products? Do you have a keen eye for detail and a passion for fashion? If so, we invite you to join our dynamic team at arenaflex, a leading provider of shoe, handbag, and garment repair, alterations, and cleaning services in Manhattan.
About arenaflex
arenaflex is a renowned luxury retail boutique that offers a wide range of services to discerning clients seeking high-end accessory repair and care. Our team of experts is dedicated to providing a superior level of service, driving business revenue, and inspiring customer loyalty. We value dedication, hard work, creativity, and innovation, and we are committed to providing the ultimate experience for our clients.
Job Summary
We are seeking an experienced Full-Time Luxury Retail Customer Service Representative to join our team in Manhattan. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, increasing client conversion and retention, and driving business revenue. If you have a passion for customer service, a keen eye for detail, and a love for luxury leather products, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Luxury Retail Customer Service Representative at arenaflex, your key responsibilities will include:
- Advising and assisting customers with their leather repair and care needs in person or over the phone
- Providing hands-on technical support for the repairing of luxury leather products
- Entering repair work orders into POS and online systems
- Assisting customers with service, work estimates, or existing work order questions
- Maintaining a high level of product knowledge and staying up-to-date on industry trends and developments
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- Previous after-sales experience in shoe & handbag repair is a plus
- Applicants with long-term plans to stay are preferred, as this job is technical and requires training and considerable investment from our staff
- Experience in leather/garment care or the luxury goods industry is a plus
- Strong attention to detail and inspection
- Must be reliable, get to work on time, and be able to work your shift
- Must be able to lift boxes over 25 pounds
- Knowledge of CRM software, Google G Suite, and/or other POS software is a plus
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and ability to maintain high standards of quality
- Ability to work collaboratively as part of a team
- Strong knowledge of luxury leather products and industry trends
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a Luxury Retail Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in luxury leather products and industry trends
- Work with a dynamic and experienced team of professionals
- Participate in ongoing training and development programs
- Take on new challenges and responsibilities as you grow in your role
Work Environment and Company Culture
arenaflex is a dynamic and inspiring fashion family that values dedication, hard work, creativity, and innovation. Our work environment is fast-paced and challenging, but also rewarding and fun. We are committed to providing our employees with a positive and supportive work environment that encourages collaboration, creativity, and growth.
Compensation, Perks, and Benefits
As a Luxury Retail Customer Service Representative at arenaflex, you will be rewarded with:
- A competitive salary of $46,000 - $50,000 per year
- 10% commission on leather care product sales in-store
- Opportunities for career growth and development
- A dynamic and inspiring work environment
- A positive and supportive team culture
How to Apply
If you are passionate about delivering exceptional customer service and working with luxury leather products, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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