Experienced Customer Support & Live Chat Agent – Remote Opportunity in California
At arenaflex, we're passionate about delivering exceptional customer experiences that drive business performance. As a leading real estate brokerage and consulting firm, we're committed to empowering our clients to achieve their goals. We're now seeking an experienced Customer Support & Live Chat Agent to join our talented team and help us deliver world-class service to our customers.
About arenaflex
arenaflex is a Southern California-based real estate brokerage and consulting firm that provides a wide range of services, including real estate brokerage, advisement, consulting, management, and development. With offices in Long Beach, Palm Springs, and a presence in LA, Orange, and San Diego county markets, we're well-positioned to serve the needs of our clients. Our team is passionate about delivering exceptional service and building long-term relationships with our clients.
Summary
As a Customer Support & Live Chat Agent at arenaflex, you'll play a critical role in delivering exceptional customer experiences that drive business performance. You'll be responsible for managing live chat and email interactions, providing video calls to new customers, escalating customer support tickets, representing the company in virtual and networking sessions, and using customer feedback to create new ideas. If you're a customer-focused professional with a passion for delivering exceptional service, we'd love to hear from you.
Key Responsibilities
* Manage live chat and email interactions to ensure a smooth customer journey, in line with KPIs
- Provide video calls to new customers using Zoom and Loom
- Escalate customer support tickets to dedicated teams
- Represent the company in virtual and networking sessions
- Use customer feedback to create new ideas and improve customer experiences
- Collaborate with cross-functional teams to resolve customer issues and improve service delivery
Essential Qualifications
* Proven experience in a customer experience role, with a focus on delivering exceptional service
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Experience using live chat and email to deliver customer support
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong organizational skills, with a flexible attitude and ability to adapt to changing circumstances
Preferred Qualifications
* Experience using Keep, Thrive cart, Groove, Facebook, and Instagram
- Knowledge of real estate industry trends and best practices
- Experience working in a remote or virtual environment
- Certification in customer service or a related field
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong organizational skills, with a flexible attitude and ability to adapt to changing circumstances
- Ability to build rapport with customers and colleagues
- Strong technical skills, with experience using live chat and email to deliver customer support
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support & Live Chat Agent, you'll have access to a range of learning and development opportunities, including:
- Regular training and coaching to improve your skills and knowledge
- Opportunities to take on new challenges and responsibilities
- A supportive and collaborative work environment
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer experiences. Our team is passionate about building long-term relationships with our clients and delivering world-class service. We're committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion.
Compensation, Perks, and Benefits
As a Customer Support & Live Chat Agent at arenaflex, you'll receive a competitive salary, with opportunities for bonuses and promotions. You'll also have access to a range of benefits, including:
- A salary of up to $30,000, with an additional $1,000 after passing probation
- 25 days of paid holiday time, plus bank holidays
- A MacBook laptop
- Birthday day off
- Team away days
- Dedicated time weekly for professional development
- A fantastic hybrid working model
Location
This is a home-based role, with travel options to offices 1 day per week. We're based in California, with a presence in LA, Orange, and San Diego county markets.
How to Apply
If you're a customer-focused professional with a passion for delivering exceptional service, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job