Experienced Customer Experience Associate - Customer Service Expert in Fort Leavenworth, KS at arenaflex

Join the arenaflex Team and Deliver an Extraordinary Customer Experience

Are you passionate about delivering exceptional customer service and creating memorable experiences for those who serve? Do you have a knack for building trust relationships and making connections with customers? If so, we invite you to join the arenaflex team as a Customer Experience Associate - Customer Service Expert in Fort Leavenworth, KS.

About arenaflex

arenaflex is the retailer on US Army and Air Force installations worldwide, operating department stores, convenience stores, restaurants, movie theaters, and an internet shopping site to serve Soldiers, Airmen, and their families. As a leading $8 billion enterprise, we're committed to delivering an extraordinary customer experience and making a positive impact on the lives of those who serve.

Your Role as a Customer Experience Associate - Customer Service Expert

As a Customer Experience Associate - Customer Service Expert, you'll be the face of arenaflex, providing a frictionless experience for our customers while assisting them with refund/exchanges, questions, and complaints. You'll be a multitasking superstar, starting conversations, making connections, and efficiently serving each customer. Your expertise will help our customers feel welcomed and valued, creating a loyal customer base for arenaflex.

Key Responsibilities

* Greet every customer with eye contact and a smile in your authentic way

• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologizing for inconvenience
• Provide product knowledge through superior sales skills to serve the customer in one or more sales areas
• Assist customers with completing price changes, special orders, online orders, and rain checks
• Actively communicate/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers
• Operate a cash register or other sales-related equipment to enter new accounts, conduct sales, refunds, or similar transactions
• Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory

Essential Qualifications

* Completion of high school or the equivalent

• Retail experience, demonstrated willingness, and potential for additional responsibility
• Ability to learn and adapt to current technology needs
• Ability to stay calm when customers are stressed or upset
• Ability to think quickly on the spot to answer customer questions
• Excellent communication skills
• Basic computer skills
• Cash handling experience preferred

Preferred Qualifications

* Willingness to cross-train and work in other areas of the store, as needed

• Must possess a welcoming and helpful attitude toward customers and other team members
• Retail experience preferred
• Excellent communication skills
• Basic computer skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our associates grow and develop their skills. As a Customer Experience Associate - Customer Service Expert, you'll have access to:

• Flexible scheduling and shift differential/holiday pay to qualifying associates
• Access to the base and its facilities
• Status as an employee of the DoD
• Opportunities for career advancement and professional growth
• Training and development programs to enhance your skills and knowledge

Work Environment and Company Culture Highlights

* Work in a dynamic and fast-paced retail environment

• Collaborate with a team of dedicated and passionate associates who share your commitment to delivering exceptional customer service
• Enjoy a supportive and inclusive work environment that values diversity and promotes work-life balance
• Participate in community outreach and volunteer programs that make a positive impact on the lives of those who serve

Compensation, Perks, and Benefits

* Competitive salary range: $15.00 - $21.32 per hour

• Opportunities for overtime and shift differential pay
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive discounts and perks, including military discounts and employee discounts

How to Apply

If you're passionate about delivering an extraordinary customer experience and creating memorable moments for those who serve, we invite you to apply for the Customer Experience Associate - Customer Service Expert role at arenaflex. Click the link below to submit your application and join our team of dedicated and passionate associates. Apply for the job now! Apply for this job Apply for this job