Experienced Customer Service Representative – Green Bay, WI Location at arenaflex

Join arenaflex, a leading energy company dedicated to providing reliable and efficient energy solutions to our customers, as a Customer Service Representative in our Green Bay, WI location. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, ensuring customer satisfaction, and resolving issues efficiently.

About arenaflex

arenaflex is a subsidiary of WEC Energy Group, a Fortune 500 company that operates in the energy sector. With a rich history of innovation and commitment to excellence, arenaflex has established itself as a trusted provider of energy solutions to our customers. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented Customer Service Representative to join our Green Bay Customer Care Center.

Job Summary

As a Customer Service Representative, you will be responsible for guiding customers through various situations, resolving issues efficiently, and providing them with the information they need. You will be empowered to take control of customer inquiries, concerns, and complaints, ensuring that our customers receive the best possible service. Our Customer Care Center operates 24/7, and we offer various shifts to accommodate our customers' needs.

Key Responsibilities

* Handle residential inquiries related to billing, payment, mobile app, website, and customer moves

• Receive Operations type calls (gas and electric emergency, outage, and gas emergency/inquires)
• Receive general and miscellaneous inquiries
• Use CIS to maintain current and accurate customer information, which will be accessed by other departments
• May also perform other miscellaneous duties and special projects as assigned

Minimum Qualifications

* High School Diploma, HSED, or GED

• 1+ years of Customer Service and/or Customer Relations experience (billing, credit, payment)
• Ability to work and adapt to various hours/shifts and a changing schedule
• Availability for 24-hour call-out for storm trouble call handling is also required

Preferred Qualifications

* Previous care center experience

• Previous office/clerical experience
• Previous experience working in a union environment
• Strong communication skills with the ability to be empathetic with customers
• Ability to confidently multitask with different systems while on the phone with customers
• Proficient with Microsoft Office products
• Ability to use good judgment in making decisions

Testing Requirements

* Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate's ability to switch among job-related tasks, while maintaining the quality and accuracy critical in customer service positions. This simulation measures 10 competencies that predict success across customer service roles, including customer focus, multitasking, ownership, positive attitude, problem-solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Benefits and Compensation

* Starting pay is $21.96, with regular increases per the bargaining agreement

• Benefits include:

+ Medical/Dental/Vision Plan + 401K Plan + Paid Time Off + Paid Holidays

• We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.

Work Environment and Company Culture

* Our Green Bay Customer Care Center is a dynamic and fast-paced environment that requires flexibility and adaptability.

• We value our employees' contributions and offer a supportive and inclusive work environment.
• arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects the diversity of our customers and communities.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of training and development programs to help you grow your skills and advance your career.

• We encourage our employees to take ownership of their professional development and provide opportunities for growth and advancement.
• Our company culture values innovation, collaboration, and continuous learning, and we strive to create a workplace that is engaging, challenging, and rewarding.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. We strive to create a workplace that reflects the diversity of our customers and communities, and we encourage applications from candidates who share our values and commitment to diversity, equity, and inclusion.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you!

Application Deadline

The application deadline for this position is [insert date]. We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn More

To learn more about arenaflex and our commitment to delivering exceptional customer experiences, please visit our website at [insert website URL]. We look forward to hearing from you! Apply for this job