Experienced Airport Agent - Ramp and Customer Service Representative in Kalamazoo, MI at arenaflex

Are you passionate about delivering exceptional customer service and working in a fast-paced, dynamic environment? Do you have a strong desire to develop your skills and advance your career in the aviation industry? If so, we invite you to join the arenaflex team as an Experienced Airport Agent - Ramp and Customer Service Representative in Kalamazoo, MI.

About arenaflex

arenaflex is a leading airline that operates with a commitment to excellence, safety, and customer satisfaction. As a stable, secure, and fast-growing airline, we offer our employees a stimulating and challenging work environment where they can develop their careers and grow with the company. Our team is dedicated to providing outstanding service, and we are seeking like-minded individuals to join us in this mission.

Why Work at arenaflex?

* Amazing Employee Flight Privileges: As an arenaflex employee, you'll enjoy amazing employee flight privileges within the American Airlines global network, allowing you to travel the world while exploring new destinations.

• Training and Development Programs: We offer comprehensive training and development programs to help you take your career to the next level, whether you're just starting out or looking to advance in your role.
• Comprehensive Health and Life Benefits: Our comprehensive health and life benefits (subject to location) ensure that you and your loved ones are protected and supported.
• Competitive Pay: Enjoy a competitive hourly rate of $14.91 per hour, with opportunities for growth and advancement.

Responsibilities

As an Experienced Airport Agent - Ramp and Customer Service Representative, you will be responsible for:

• Guiding and Directing Aircraft: Guide and direct incoming and outgoing aircraft at the airport on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
• Loading and Unloading Baggage: Load, unload, sort, and transfer passenger baggage on the ramp, cargo/freight, and company materials, some of which can weigh up to 75 lbs.
• Operating Ground Equipment: Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
• Collaborating with the Internal Team: Collaborate with the internal team to ensure a safe and on-time departure, and to resolve any issues that may arise.
• Providing Excellent Customer Service: Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
• Using Reservation/Ticketing Software: Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
• Communicating with Passengers: Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings.
• Resolving Passenger Issues: Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions in a timely and friendly manner.
• Working in the Baggage Service Office: May work in the Baggage Service Office to track the location of baggage and handle passenger questions.

Qualifications

We are seeking individuals who possess the following qualifications:

• Minimum Age: 18 years old
• High School Diploma or Equivalent: High school diploma, GED, or international equivalent
• Valid Driver's License: Possess a valid, unexpired, and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• Ability to Work Rotating Shifts: Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
• Flexibility: Flexible to work additional hours with short notice when operationally necessary
• Physical Ability: Must be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs.
• Weather Conditions: Must be willing and able to work outside in variable weather conditions
• Communication Skills: Ability to communicate in a clear, polite, and friendly manner
• Language Skills: Must be able to read, write, fluently speak, and understand the English language
• Authorized to Work in the United States: Authorized to work in the United States without sponsorship

What We Offer

As an arenaflex employee, you'll enjoy a range of benefits, including:

• Competitive Pay: $14.91 per hour
• Comprehensive Health and Life Benefits: (subject to location)
• Training and Development Programs: Comprehensive training and development programs to help you take your career to the next level
• Employee Flight Privileges: Amazing employee flight privileges within the American Airlines global network
• Opportunities for Growth and Advancement: Opportunities to advance your career and grow with the company

How to Apply

If you're passionate about delivering exceptional customer service and working in a fast-paced, dynamic environment, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job