Experienced Customer Advocate I – Insurance Industry Expertise and Exceptional Customer Service

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Advocate I, you'll play a vital role in supporting our individual customers (under 65 and over 65) by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits, and claims information. If you're passionate about delivering outstanding customer service, have a strong understanding of the insurance industry, and are looking for a challenging and rewarding role, we encourage you to apply.

About arenaflex

arenaflex is a leading health insurance provider, committed to delivering innovative solutions that meet the evolving needs of our customers. With a strong presence in the insurance industry, we're dedicated to building long-term relationships with our customers, partners, and employees. Our company culture is built on a foundation of integrity, respect, and teamwork, and we're passionate about creating a work environment that's inclusive, supportive, and empowering.

Job Summary

As a Customer Advocate I, you'll be responsible for providing exceptional customer service to our individual customers, ensuring that they receive accurate and timely information about our products and services. You'll work closely with our customers to understand their needs, provide personalized solutions, and resolve any issues that may arise. Your expertise in the insurance industry will be invaluable in helping our customers navigate the complexities of our products and services.

Key Responsibilities

* Answer high-volume calls from members, providers, agents, and billing services, ensuring timely, accurate, and courteous responses to inquiries and questions.

• Create a solid working relationship with all groups by working directly with contacts as needed to resolve issues.
• Comply with retail dress and appearance standards while working retail hours as described by management.
• Consult with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status.
• Assist customers with completing applications necessary to apply for coverage.
• Promote all products sold by arenaflex.
• Establish premium payment arrangements for members.
• Accept and process premium payments.
• Perform other duties as requested.
• Provide comprehensive enrollment, membership, benefits, and claims information for both group and individual products (depending on marketing area).
• Stay informed of all changes in benefits, regulations, and guidelines.
• Provide support to retail sales representatives.

Requirements

* High school diploma or equivalent.

• Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
• Exchange producer license preferred.
• CMS certification for senior products preferred.
• Minimum three (3) years' experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency, or provider's office.

Essential Skills & Abilities

* Customer Service

• Problem Solving
• Oral & Written Communication
• Interpersonal Communication
• Professional Judgment
• Highly Organized
• Proficiency using Microsoft Word and Excel.
• Ability to work independently or with a team.

Work Environment and Company Culture

As a Customer Advocate I, you'll work in a fast-paced, dynamic environment that's committed to delivering exceptional customer experiences. Our company culture is built on a foundation of integrity, respect, and teamwork, and we're passionate about creating a work environment that's inclusive, supportive, and empowering. You'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the lives of our customers.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Advocate I, you'll have access to a range of training and development opportunities that will help you build your skills and expertise. You'll also have the opportunity to work on challenging projects, collaborate with cross-functional teams, and contribute to the development of new products and services.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a salary, benefits, and perks. Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and a fun and supportive work environment.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong understanding of the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, supportive, and empowering, and we're passionate about building a team that reflects the diversity of our customers and communities.

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

2.2 General Office Worker, Semi-Active, Local Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within the metropolitan area by vehicle as essential functions of the job. Apply for this job