Digital Customer Engagement Specialist – Customer Success Team

Join arenaflex, a leading open core software company, in revolutionizing the way we contribute to and co-create software that powers our world. As a Digital Customer Engagement Specialist on our Customer Success team, you will play a pivotal role in managing and executing digital outreach programs that effectively engage our users and drive product adoption and enablement. This is an exciting opportunity to collaborate across teams, support innovative digital initiatives, and contribute to our ongoing mission to optimize customer experience.

About arenaflex

arenaflex is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at arenaflex by running our operations on our product and staying aligned with our values. Learn more about Life at arenaflex.

Key Responsibilities

As a Digital Customer Engagement Specialist, you will be responsible for:

• Assisting in the planning, execution, and monitoring of digital programs, including email campaigns and customer live events.
• Coordinating with cross-functional teams, including marketing, sales, and customer success, to ensure seamless execution of digital strategies.
• Analyzing data from various sources to identify trends, derive actionable insights, and inform strategic decisions.
• Preparing and maintaining detailed reports on the progress, performance, and outcomes of digital program initiatives.
• Establishing and managing a lightweight project management framework to effectively oversee new and ongoing projects.
• Maintaining comprehensive documentation of team activities and projects to enhance communication within the team and with external stakeholders.

What You'll Bring

To succeed in this role, you will need:

• Experience in Customer Success, Customer Experience, or Marketing, preferably in a SaaS environment.
• Strong skills in data analysis and reporting, with proficiency in tools such as Google Sheets and experience with Tableau, are a plus.
• Knowledge of customer success tools like Gainsight or similar, email marketing tools, and Learning Management Systems (LMS).
• Detail-oriented with excellent analytical, organizational, and problem-solving skills.
• Exceptional written and verbal communication skills.
• Capable of managing multiple priorities and collaborating effectively in a dynamic, fast-paced environment.
• Experience with marketing automation tools and/or customer success platforms is highly desirable.

How arenaflex Will Support You

At arenaflex, we believe in supporting our team members' growth and well-being. Here are some benefits you can expect:

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Why Join arenaflex?

arenaflex is a place where innovation meets collaboration, and where everyone has the opportunity to contribute and grow. We are committed to creating a workplace that is inclusive, diverse, and equitable. If you are passionate about customer success, digital engagement, and making a difference, we encourage you to apply.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. arenaflex's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. arenaflex will not tolerate discrimination or harassment based on any of these characteristics. See also arenaflex's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Apply Now

If you are excited about this opportunity to join our Customer Success team, please apply with your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to reviewing your application and discussing this opportunity further.

Salary Range

The base salary range for this role is $62,700-$134,400 USD, depending on location and experience. This role is eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines

arenaflex hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy

Please review our Recruitment Privacy Policy. Your privacy is important to us.

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