Experienced Customer Support Specialist – Overnight Shift for arenaflex
Job Description:
About arenaflex
At arenaflex, we're a licensed general contractor that has been revolutionizing the way commercial clients manage their facility services and solutions. As a single-point of contact, we provide facility maintenance services, remodeling projects, refresh programs, and construction needs to some of the largest brands in North America. Our unique approach combines what, who, how, and why to deliver projects and programs through a single point of contact, ensuring operational execution and simplicity. We're passionate about delivering exceptional service to our customers, and we're seeking a detail-oriented and proactive Support Specialist to join our team.Job Summary
We're looking for a highly skilled and proactive Customer Support Specialist to remotely assist our on-site technicians in delivering exceptional service to our customers. As a key member of our team, you will interpret customer documentation, troubleshoot customer-specific devices and systems, review completed work (photos and documentation), and ensure timely and satisfactory project delivery. You will also serve as a liaison between customers and technicians, effectively communicating to facilitate smooth operations.Duties and Responsibilities
- Provide remote support to field technicians, troubleshooting digital signage, A/V equipment, and basic networking issues.
- Interpret and analyze customer documentation to assist in job completion.
- Review and verify completed work, including photos and documentation, before submission to the customer.
- Act as a liaison between customers and technicians, ensuring clear communication and issue resolution.
- Maintain accurate records and updates within Salesforce, Zendesk, and other CRM tools.
- Adapt quickly to new systems, processes, and customer-specific technologies.
- Manage multiple service requests simultaneously, providing efficient and effective support.
Requirements
To be successful in this role, you will need:- Experience with Salesforce, Zendesk, or similar CRM platforms.
- Strong troubleshooting skills, particularly in digital signage, A/V equipment, and networking.
- Ability to rapidly learn and adapt to new systems and processes.
- Excellent multitasking skills, capable of managing support for multiple technicians handling different equipment types.
- Proficiency in MS Office and GSuite applications.
- Clear, concise, and professional communication skills.
Work Schedule & Flexibility
This position requires flexibility to accommodate customer needs. As a Customer Support Specialist, you will work a Monday to Friday overnight shift, typically from 9pm - 6am. This role is perfect for individuals who are comfortable working non-traditional hours and are able to adapt to a fast-paced environment.Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Support Specialist, you will have the opportunity to work with a variety of systems and technologies, and will receive training and support to help you succeed in your role. We also offer a range of benefits, including:- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- Flexible work arrangements, including remote work options.
- Access to ongoing training and development programs.
Work Environment and Company Culture
At arenaflex, we're proud of our collaborative and supportive work environment. Our team is passionate about delivering exceptional service to our customers, and we're committed to creating a workplace that is inclusive, diverse, and respectful. We offer a range of benefits and perks, including:- Flexible work arrangements, including remote work options.
- Access to ongoing training and development programs.
- A range of employee benefits, including health insurance, retirement plans, and paid time off.
- A fun and supportive work environment, with regular team-building activities and social events.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:- Competitive salary.
- Health insurance.
- Retirement plans.
- Paid time off.
- Flexible work arrangements, including remote work options.
- Access to ongoing training and development programs.