Experienced Part-Time Senior Customer Service Representative – Remote in San Antonio, TX

Join arenaflex, a leading healthcare organization, in a part-time Senior Customer Service Representative role. As a key member of our team, you will play a vital role in delivering exceptional customer experiences, resolving complex healthcare claims, and collaborating with providers to ensure seamless care. With a focus on preventative healthcare, arenaflex is committed to changing the face of healthcare for seniors, and we're looking for passionate individuals like you to join our mission.

About arenaflex

arenaflex is a network of doctors, specialists, and medical professionals dedicated to providing high-quality care to over 1 million older adults across Texas and Florida. With a focus on innovation and preventative healthcare, we strive to make healthcare work better for everyone. Our team of over 22,000 primary care physicians, hospitalists, specialists, and advanced practice clinicians is committed to delivering exceptional care to our patients.

Job Summary

As a part-time Senior Customer Service Representative, you will be responsible for reviewing and researching incoming healthcare claim calls from providers, navigating multiple computer systems, and verifying data/information necessary for processing. You will also communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding. This role requires a high level of accuracy, efficiency, and quality, with a focus on meeting performance goals in areas such as efficiency, accuracy, quality, and attendance.

Responsibilities

* Review and research incoming healthcare claim calls from providers, navigating multiple computer systems and platforms to verify data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate and collaborate with providers to resolve issues, using clear and simple language to ensure understanding
• Meet performance goals established for the position in areas of efficiency, accuracy, quality, and attendance
• Work collaboratively with the team to achieve shared goals and objectives

Requirements

* High School Diploma / GED

• Must be 18 years of age or older
• Working knowledge with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work part-time (20-25 hours/week) with flexibility to work any of our 5-hour shift schedules during normal business hours of 8:00am - 5:00pm CST
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

* 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

• Healthcare experience

Soft Skills

* Ability to de-escalate calls, listen to customer needs, and respond appropriately with compassion and empathy

• Ability to multi-task for extended periods of time, including managing calls while navigating multiple computer systems
• Ability to remain organized, focused, and productive on highly detailed repetitive tasks
• Excellent problem-solving skills, including the ability to independently research issues using multiple information sources

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a part-time Senior Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences and making a positive impact on the lives of our patients. As a part-time Senior Customer Service Representative, you will be part of a dynamic team that values:

• Collaboration and teamwork
• Continuous learning and professional growth
• Diversity and inclusion
• Excellence in customer service
• Innovation and creativity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $16.88 to $33.22 per hour based on full-time employment
• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution
• Paid time off and holidays
• Opportunities for career advancement and professional growth

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional healthcare experiences, we encourage you to apply for this part-time Senior Customer Service Representative role at arenaflex. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job