Experienced Customer Service Representative - Refill Pharmacy Technician – arenaflex – Remote, AZ; Onsite, MA

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Customer Service Representative - Refill Pharmacy Technician, where you'll play a vital role in helping patients achieve their dreams of starting a family. As a valued member of our team, you'll have the opportunity to make a meaningful impact on people's lives while working in a dynamic and supportive environment. arenaflex is a leading provider of innovative pharmacy, care, and benefit solutions that improve health and increase vitality. Our commitment to excellence and customer satisfaction is unwavering, and we're seeking a talented individual like you to join our team.

About arenaflex

arenaflex is a division of a renowned healthcare organization that creates pharmacy, care, and benefit solutions to improve health and increase vitality. We're dedicated to driving growth and improving lives by relentlessly innovating and making the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our mission is to empower individuals and families to take control of their health, and we're looking for like-minded professionals to join our team.

Job Summary

As a Customer Service Representative - Refill Pharmacy Technician, you'll be responsible for providing exceptional customer service to patients and physicians while ensuring process efficiency and accuracy. You'll work closely with our team to coordinate fertility plans and medications, resolve customer issues, and ensure 100% follow-up to customers. This is a permanent work-from-home position within the state of Arizona or onsite in Massachusetts.

Key Responsibilities

• Ensure process efficiency by working with patients and physicians to coordinate fertility plans and medications

• Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers
• Accurately obtain and enter patient information, including shipping, insurance, and payment information
• Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action
• Collaborate with the team to resolve customer complaints and concerns
• Maintain accurate records and reports to ensure compliance with regulatory requirements

Why Join arenaflex?

• Health coverage effective day 1 (including medical, dental, vision)

• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What You Need to Do the Job

• If residing in AZ – a valid CPhT license

• If residing in MA – a valid MA Tech license Preferred CPhT
• Excellent customer service, organization, and time management skills
• High School Diploma or GED required
• PC skills including knowledge of Microsoft Office Suite and Internet
• Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts

Requirements for Remote Work

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Accommodations for Applicants

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Tobacco-Free Policy

The arenaflex Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Criminal History Consideration

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.

How to Apply

If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job