Director, Customer Success, Life Sciences at arenaflex
Join the arenaflex team as we revolutionize the healthcare industry with cutting-edge data exchange solutions. As a Director of Customer Success, Life Sciences, you will play a pivotal role in driving business outcomes and delivering exceptional customer experiences for our Life Sciences clients. If you're passionate about harnessing the power of data to transform healthcare, we want to hear from you.
About arenaflex
arenaflex is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. We're on a mission to make healthcare more efficient, effective, and patient-centered. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions.
Our Culture
At arenaflex, we're a high-performing, values-driven team that's passionate about tackling some of healthcare's most complex problems with technology-forward solutions. We believe in the importance of diversity, equity, and inclusion, and we're committed to building a team that reflects the communities we serve. If you're looking for a dynamic, collaborative environment where you can grow and thrive, we invite you to join our team.
Job Summary
As a Director of Customer Success, Life Sciences, you will lead and grow a high-performing team supporting our Life Sciences clients. You will own strategic account outcomes across a portfolio of pharmaceutical and biotech customers, partnering cross-functionally to ensure high-impact delivery, drive revenue expansion, and position arenaflex as a long-term data partner within your accounts.
Key Responsibilities
* Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery, stakeholder engagement, and account growth
- Own customer outcomes across a portfolio of strategic Life Sciences accounts, including renewals, retention, satisfaction, and expansion
- Partner with Sales and Solutions teams to develop and execute account strategies that unlock long-term value
- Build strong executive relationships with customers and guide strategic business reviews that reinforce arenaflex's impact
- Design and implement scalable playbooks, systems, and programs that support customer health and team productivity
- Influence internal stakeholders across Product, Engineering, Data Science, and Marketing to deliver exceptional customer experiences
- Serve as a subject matter expert on healthcare data exchange and the application of real-world data (RWD) in clinical and commercial use cases
- Contribute to a customer-centric culture through cross-functional collaboration and executive advocacy
Essential Qualifications
* 10+ years of relevant experience in Customer Success, Account Management, or Consulting, with 5+ years in the healthcare or life sciences space
- 3+ years of experience managing and developing high-performing teams
- Proven track record of owning executive relationships and delivering business outcomes across large enterprise accounts
- Deep understanding of recurring revenue models and customer lifecycle management
- Strategic mindset with the ability to both "zoom in" on execution and "zoom out" on portfolio-level planning
- Strong communicator with executive presence, capable of navigating complex customer environments
- Entrepreneurial, resourceful, and comfortable with ambiguity in a fast-paced environment
- Experience developing cross-functional processes, playbooks, and success metrics to scale Customer Success operations
- A strong sense of ownership, accountability, and a bias for action
- Deep empathy for customers and a passion for improving human health through better use of data
Preferred Qualifications
* Experience applying Real-World Data (RWD) and Real-World Evidence (RWE) in the pharmaceutical and life sciences ecosystem
- Knowledge of tokenization, HIPAA, and healthcare data privacy regulations
- Exposure to both pre-sales and post-sales environments, with an understanding of how Customer Success supports commercial growth
- Background in designing and delivering technology-enabled clinical development or commercialization solutions
What We Offer
* Competitive salary range: $163,000 - $204,000 USD
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Flexible work arrangements, including remote work options
- Professional development opportunities, including training and education programs
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about harnessing the power of data to transform healthcare, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to building a team that reflects the communities we serve and to creating a workplace that is inclusive and respectful of all individuals. If you require accommodations during the application or hiring process, please contact us at [email protected].
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