Experienced Bilingual Healthcare Customer Service Representative – Remote Opportunity for Tennessee Residents

At arenaflex, we're not just a company – we're a global community of passionate individuals who share a common goal: to make a meaningful difference in the lives of our customers, clients, and employees. As a leading digital business services company, we're committed to delivering innovative solutions that simplify, speed up, and safeguard the lives of people around the world. With over 500,000 inspired and dedicated team members speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment. At arenaflex, we believe that our people are our greatest asset, and we're dedicated to creating an environment where our employees feel valued, inspired, and supported.

Benefits of Working with arenaflex

As a valued member of our team, you'll enjoy a range of benefits that support your personal and professional growth. These include:

• Paid Training: We invest in your development and provide comprehensive training to help you succeed in your role.
• Competitive Wages: You'll receive a competitive hourly rate of $14.75, with opportunities for growth and advancement.
• Full Benefits: Enjoy comprehensive benefits, including medical, dental, vision, 401(k), and more.
• Paid Time Off: Take breaks and recharge with our generous paid time off policy.
• Employee Wellness and Engagement Programs: We prioritize your well-being and offer programs to support your physical, emotional, and mental health.

Teleperformance and You

At arenaflex, we're committed to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, and no two days will be the same. With a balanced high-tech and high-touch approach, you'll work in a collaborative and engaging environment that fosters growth and development.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you achieve your full potential and reach your career goals.

Responsibilities

As a Healthcare Customer Service Representative, you'll play a critical role in fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. Your responsibilities will include:

• Connecting with customers via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that we do. To succeed in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in a remote work environment, you'll need:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

We're an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.

How to Apply

To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/64391/healthcare-customer-service-representative---remote/job?mode=view&mobile=false&width=735&height=500&bga=true&needsRedirect=false&jan1offset=-420&jun1offset=-360

Job Type:

Full-time

Pay:

$14.75 per hour

Expected Hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Application Question(s):

* Are you Bilingual, fluent in both English & Spanish?

Work Location:

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