Experienced Sales Support and Services Manager – Disney Customer Support Remote

Join arenaflex, a leading innovator in the entertainment industry, as we seek an experienced Sales Support and Services Manager to lead our Disney Customer Support Remote team.

About arenaflex

arenaflex is a dynamic and forward-thinking company that has been a leader in the entertainment industry for decades. Our mission is to create unforgettable experiences for our guests, and we're looking for talented individuals who share our passion for innovation and excellence. As a Sales Support and Services Manager, you'll play a critical role in driving our business forward and delivering exceptional results.

Job Summary

We're seeking an experienced Sales Support and Services Manager to lead our Disney Customer Support Remote team. As a key member of our team, you'll be responsible for providing direction and mentorship to our DVC Cast Individuals, managing the work requirements and administration of the DVC Sales Association, and driving business growth through effective sales strategies and customer engagement. If you're a motivated and results-driven professional with a passion for sales and customer service, we want to hear from you!

Key Responsibilities

* Lead different aspects of the business, including multiple Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and resources are effectively maintained.

• Provide direction and mentorship to the Activities group, empowering them to achieve higher levels of service for both Cast and Visitors.
• Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational effectiveness.
• Focus on improving the visitor experience and enhancing asset utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production components align with this objective.
• Carry out essential projects while promoting a positive approach to change management among Cast individuals in a dynamic, high-paced work environment with shifting needs.
• Collaborate with leaders from Non-Task offices to provide significant input and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in sync with performance feedback.
• Oversee and organize DVC's presence installed Disney Journey Line, including transportation coordinated factors, visitor communication, and integration with the voyage line's operations.
• Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the utilization of technology for training and development purposes.
• Collaborate with task groups at Walt Disney World Resort to adjust sales methodologies, infrastructure requirements, and visitor experience improvements.
• Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas.
• Collaborate with production groups to create compelling insurance materials that support sales efforts and enhance the visitor experience.

Essential Capabilities

* 2+ years of experience supporting outreach group tasks

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality crucial for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote commitment, collaboration, and overall job satisfaction
• Ability to lead and direct Cast performance and drive operational improvements
• Commitment to diversity and promoting a comprehensive work environment
• Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic cycles
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Available to travel and work on-site at Disney Journey Line
• Ability to be adaptable with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as Visitor Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience in actually managing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive salary of $25/hour

• Opportunity to work with a dynamic and innovative company in the entertainment industry
• Collaborative and supportive work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive employee discounts and perks

How to Apply

If you're a motivated and results-driven professional with a passion for sales and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job