Customer Service Supervisor – Empowering Exceptional Patient Experience
At arenaflex, we're dedicated to Empowering Human Potential by providing the most advanced orthotic and prosthetic (O&P) services and products, clinically differentiated programs, and unsurpassed customer service. With 160 years of clinical excellence and innovation, we're committed to leading the O&P markets by providing superior patient care, outcomes, services, and value. Our team of passionate professionals touches thousands of lives each day, helping people achieve new levels of mobility and freedom.
Join Our Dynamic Team
As a Customer Service Supervisor at arenaflex, you'll play a vital role in managing our customer service team, ensuring exceptional patient experiences, and driving business growth. If you're a motivated, results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply.
Your Impact
As a Customer Service Supervisor, you'll be responsible for:
- Handling escalated calls with a sense of urgency and professionalism, ensuring customer satisfaction and resolving complex service issues.
- Managing department staffing, daily phone coverage, and training programs for new employees and ongoing training for existing employees.
- Interacting with internal and external contacts on behalf of customers to expedite problem resolution.
- Communicating effectively with team members to resolve issues and escalate problems/issues/requests in an expedited manner.
- Documenting customer interactions, established next steps, and following through to completion.
- Ensuring facility compliance with monthly/quarterly reporting.
- Managing special projects as assigned.
Essential Qualifications
To succeed in this role, you'll need:
- Highly motivated, great people skills, positive attitude, entrepreneurial spirit, and a drive to be the best.
- Ability to become an expert in the rehabilitation reimbursement process and project confidence.
- Ability to communicate persuasively both orally and in writing.
- Ability to operate independently in a self-directed manner.
- Ability to develop reimbursement department functions and policies.
- Ability to work in a team environment.
- Ability to travel when required.
- Excellent time management and organizational skills.
- Proficient computer skills, including Microsoft Office.
Physical Demands
The physical demands of this role include:
- Sitting for extended periods.
- Communicating with other employees and operating computer hardware systems.
- Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
As a Customer Service Supervisor, you'll work in a dynamic, fast-paced environment with:
- Moderate noise levels.
- Exposure to weather conditions prevalent at the time.
Our Commitment to Diversity and Inclusion
At arenaflex, we're committed to providing equal employment opportunity in all aspects of the employer-employee relationship. We administer all conditions and privileges of employment without discrimination or harassment because of:
- Race
- Religious creed
- Color
- Age
- Sex
- Sexual orientation
- Gender identity
- National origin
- Religion
- Marital status
- Medical condition
- Physical or mental disability
- Military service
- Pregnancy
- Childbirth and related medical conditions
- Special disabled veteran status
- Or any other classification protected by federal, state, and local laws and ordinances.
Our Investment in You
As a valued member of our team, you'll enjoy:
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
- Paid parental bonding leave for new parents.
- Flexible work schedules and part-time opportunities.
- Generous employee referral bonus program.
- Mentorship programs – mentor and mentee.
- Student loan repayment assistance by location.
- Relocation assistance.
- Regional and national traveling CPO/CO/CP opportunities.
- Volunteering for local and national events, such as arenaflex's BAKA Bootcamp and EmpowerFest.
Ready to Join Our Team?
If you're a motivated, results-driven individual with a passion for delivering outstanding customer service, we encourage you to apply. Join us at arenaflex and be part of a dynamic team that's committed to Empowering Human Potential.
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Our Benefits
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being.
- Competitive compensation packages
- 8 paid national holidays and 4 additional floating holidays
- PTO that includes vacation and sick time
- Medical, dental, and vision benefits
- 401k savings and retirement plan
- Paid parental bonding leave for new parents
- Flexible work schedules and part-time opportunities
- Generous employee referral bonus program
- Mentorship programs – mentor and mentee
- Student loan repayment assistance by location
- Relocation assistance
- Regional and national traveling CPO/CO/CP opportunities
- Volunteering for local and national events, such as arenaflex's BAKA Bootcamp and EmpowerFest
Our Culture
At arenaflex, we're committed to creating a culture that's inclusive, diverse, and supportive of our employees' growth and development.
- Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
- Keep the patient at the center of everything that you do, building lifelong trust.
- Foster open collaboration and constructive dialogue with everyone around you.
- Continuously innovate new solutions, influencing and responding to change.
- Focus on superior outcomes, and calibrate work processes for outstanding results.
How to Apply
To join our dynamic team, please submit your application through our website.
Apply Now
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