Part Time - Customer Service Associate - Tool Rental - Flexible Crossville, TN 0548

Join arenaflex, a leading home improvement company, as a Part Time Customer Service Associate in our Tool Rental department. As a key member of our team, you will play a vital role in delivering exceptional customer service, ensuring a seamless shopping experience for our customers. If you're passionate about helping others and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

Your Impact at arenaflex

As a Customer Service Associate, you will be the face of arenaflex, providing top-notch customer service skills and genuine care for people to help customers feel comfortable while shopping at arenaflex. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges. By joining our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company.

How We Support You

arenaflex is committed to supporting the growth and development of our associates. Whether you need a part-time position or a place to plant yourself and grow, we are ready to support your goals. As an arenaflex associate, you will gain access to many benefits beyond competitive pay and flexible schedules, including:

• Make your well-being a priority: Enjoy multiple top-tier health insurance options, ensuring you and your loved ones are protected.
• Explore educational opportunities: Take advantage of our tuition assistance program, helping you develop new skills and advance your career.
• Take charge of your financial future: Participate in our company-matching 401(k) and optional Employee Stock Purchase Program, securing your financial stability.
• Gain extra savings: Enjoy a 10% Associate Discount, helping you save on the products and services you need.
• Learn new trade skills: Participate in our Track to the Trades program, equipping you with the skills to succeed in the trades.

For more information about our benefit programs and eligibility, please visit [https://talent.arenaflex.com/us/en/benefits](https://talent.arenaflex.com/us/en/benefits).

Your Day at arenaflex

As a Customer Service Associate, you will welcome customers to arenaflex and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets:

• Appliances
• Cabinets
• Flooring
• Live Nursery
• Inside Garden
• Hardware
• Tools
• Millwork
• Building Materials
• Plumbing
• Electrical
• Paint
• Home Décor
• Tool Rental
• Pro Services

Key Responsibilities

As a Customer Service Associate, your key responsibilities will include:

• Welcome customers to arenaflex: Answer questions, deliver friendly and professional customer service, and ensure a seamless shopping experience.
• Assist customers with locating and handling merchandise: Help customers find the products they need, and assist with loading merchandise as required.
• Down stock merchandise: Look for empty areas on shelves and replenish supplies to maintain a well-stocked store.
• Process orders and deliveries accurately: Ensure customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store: Help deliver the best customer service by training in other areas of the store.
• Prepare merchandise in your department: Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
• Guide customers through shopping or checkout: Assist customers with their shopping experience, and ensure a smooth checkout process.
• Complete other duties as assigned: Participate in additional tasks and responsibilities as required.

Minimum Qualifications

To be considered for this role, you must meet the following minimum qualifications:

• 6 Months Experience using a computer: You should have experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology: You should have experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic: You should be able to read, write, and perform basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities: You should be able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation: You should be able to minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 6 months of Retail and/or customer service experience: You should have experience in retail and/or customer service.
• Bi-lingual skills: You should be bi-lingual, with the ability to communicate effectively in multiple languages.
• Certification in trade related to department: You should have certification in a trade related to the department you will be working in, such as hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials.

Lowes commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About arenaflex

arenaflex Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com. arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Apply Job! Apply for this job