Customer Service Expert – Onsite: Unlock Your Potential at arenaflex
Join the arenaflex Team: Where Passion Meets Purpose
At arenaflex, we're not just a global digital business services company – we're a community of inspired and passionate individuals who strive to make a meaningful impact in the lives of our clients, customers, and the environment. With over 500,000 team members speaking more than 300 languages, our global scale and local presence allow us to be a force for good in supporting our communities and the world at large.
About arenaflex
arenaflex is a digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our mission is to make people's lives simpler, faster, and safer by providing innovative solutions that adapt quickly to changing needs.
Benefits of Working with arenaflex
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a range of benefits that support your well-being, growth, and happiness. Some of the benefits of working with us include:
- Paid Training to help you develop your skills and expertise
- Competitive Wages that reflect your value to our team
- Full Benefits, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to relax, recharge, and pursue your passions
- Employee wellness and engagement programs to support your physical and mental well-being
Teleperformance and You: A Partnership for Success
At arenaflex, we're committed to creating a collaborative and engaging work environment that inspires our team members to deliver their best. As a Customer Service Expert, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We believe in investing in our team members and providing opportunities for growth and development.
Responsibilities
As a Customer Service Expert, your responsibilities will include:
- Handling and carefully responding to all customer inquiries
- Providing excellent customer service through active listening
- Working with confidential customer information and treating it sensitively
- Aiming to resolve issues on the first call by being proactive
- Appropriately communicating with customers
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Teleperformance is an Equal Opportunity Employer
We're committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified individuals from all backgrounds and perspectives.
Employment Type: FULL_TIME
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