Customer Service Agent - On-Call (Part Time) at arenaflex

Unlock a Rewarding Career in Customer Service with arenaflex

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further than arenaflex, a leading provider of innovative customer service solutions. We're seeking a highly skilled and motivated Customer Service Agent to join our Remedy On-Call team on a part-time, on-call basis.

About arenaflex

arenaflex is a cutting-edge company that's revolutionizing the way healthcare providers interact with their patients. Our Remedy On-Call product is a 24/7 answering service that streamlines customer service and appointment scheduling for physician practices. As a Customer Service Agent at arenaflex, you'll play a vital role in delivering top-notch support to our clients and their customers.

Key Responsibilities

As a Customer Service Agent, you'll be responsible for:

• Answering incoming client calls, taking messages, and verifying information to ensure accuracy
• Scheduling patient appointments as requested
• Dispatching calls to the appropriate medical practice following proper protocol
• Representing our customers professionally and providing courteous service during incoming calls
• Utilizing critical thinking and problem-solving skills to address client issues efficiently

How You'll Perform Your Essential Functions

* 80% of your work will be performed via real-time/live conversations with clients via telephone and chat

• All work will be performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone will be used in all client interactions

Requirements

To succeed in this role, you'll need:

• Excellent communication skills, including written and speaking skills
• Ability to work independently and/or with a team
• Attention to detailed information on computer screens
• Ability to correctly spell medical terminology
• Ability to multitask and be flexible
• Active listening skills with strong proficiency
• Strong computer skills
• Ability to type 35-40 wpm
• The ability to work a flexible schedule, including weekends and holidays

Education and Certifications

* High school or equivalent (preferred)

Additional Requirements

This is a work-from-home position that requires:

• High-speed internet connection
• Computer requirements:

+ CPU: Intel i3 or AMD equivalent (dual core minimum) + RAM: 8GB + Storage: 100+ GB + Internet connection: 100+ megabits per second + Operating system: Windows 8.1 or greater + Video and sound: HD webcam and headset with microphone + Wired headset

Supervisory Responsibilities

* None

Work Environment and Physical Demands

* A quiet workspace is required, with a secure, quiet, distraction-free environment without conflicting responsibilities during your scheduled work shift

• Computer and telephone required to perform duties
• Lifting requirements of no more than five pounds
• This is a fully remote position

Core Values

arenaflex is committed to hiring individuals who embody our company's performance-based culture, defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits

Our Remedy On-Call team members enjoy a variety of benefits, including:

• 401(k) with company match
• Paid sick time
• Company wellness program
• Employee assistance program
• Employee recognition program
• Voluntary pet insurance

Equal Employment Opportunity Statement

arenaflex is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to:

• Veteran status
• Uniform service member status
• Race
• Color
• Ancestry
• Pregnancy, childbirth, and related medical conditions
• National origin
• Non-job-related handicap or disability
• Creed
• Religion
• Sex
• Sexual orientation
• National origin
• Age (18 and over) - (40 or over)
• Physical or mental disability
• Predisposing genetic characteristics
• Military status
• Marital status
• Protected action
• Concerted activity
• Any other protected class under federal, state, or local law

Americans with Disabilities Act Statement

arenaflex is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability.

Salary

$13.00 per hour If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our Remedy On-Call team at arenaflex. Apply for this job