Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex
At arenaflex, we're revolutionizing the way content creation teams interact with our cutting-edge tools. As an External Support Engineer, you'll be the vital link between these teams and our internal development team, ensuring seamless collaboration and efficient issue resolution. If you're passionate about bridging the gap between technology and creativity, we want to hear from you.
About arenaflex
arenaflex is a global leader in the entertainment industry, known for its innovative approach to content creation and distribution. Our team of experts is dedicated to pushing the boundaries of what's possible, and we're looking for talented individuals to join our mission. As a company, we value creativity, collaboration, and a passion for learning. We're committed to fostering a culture that's inclusive, diverse, and supportive of our employees' growth and well-being.
Job Summary
As an External Support Engineer at arenaflex, you'll be responsible for providing top-notch technical support to content teams, creating reference materials and training programs to ensure they're up-to-speed with our toolset, and collaborating with our tools engineering team to resolve issues and improve workflows. If you have a strong background in software development, excellent communication skills, and a passion for problem-solving, we encourage you to apply.
Essential Functions/Responsibilities
* Provide technical support to content/external teams in regard to use of content tools, ensuring they have the resources and knowledge needed to succeed
- Create reference materials and provide training to get external teams up to speed with the toolset, including documentation, tutorials, and workshops
- Solve and debug possible issues with tools and workflows to quickly resolve issues for users, working closely with our tools engineering team to identify and implement solutions
- Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA, ensuring timely resolution and minimal disruption to our content teams
- Advocate for tools, workflow improvements, and suggestions from external teams, using your expertise to drive positive change and enhance our content creation process
- Partner with other engineers to develop tools and processes that improve efficiency and quality, collaborating across disciplines to drive innovation and excellence
- Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, using your technical expertise and communication skills to bring teams together and drive results
- Exemplify reliability, accountability, and professionalism in all work-related interactions, setting a high standard for yourself and your team
Skills and Abilities
* Ability to read and understand C# code, with a strong foundation in software development principles and practices
- Good written and verbal communication, including working with external partners and stakeholders to resolve issues and drive results
- Positive attitude and ability to receive and provide objective and constructive feedback, with a growth mindset and a willingness to learn and adapt
- Excellent organizational skills, with the ability to prioritize and manage numerous requests simultaneously and meet deadlines
- Self-motivating, with a strong sense of initiative and a willingness to take on new challenges and responsibilities
Education and Experience
* Computer Science or related degree, or equivalent work experience, with a strong background in software development and a passion for problem-solving
- Experience supporting a live service or tool environment, with a proven track record of resolving complex technical issues and driving results
- Unity 3D game and tool development experience, with a strong understanding of game development principles and practices
- Experience with Jira, Confluence, or other defect-tracking software, with a strong understanding of agile development methodologies and practices
- iOS and Android mobile development experience, with a strong understanding of mobile development principles and practices
- 5 years experience in delivering production-level code in a professional environment, with a strong portfolio of work and a proven track record of success
Position Type/Expected Hours of Work
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings and collaborations during this time. As a remote worker, you'll have the flexibility to work from anywhere, but we expect you to be available and responsive during our core hours.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary Range
At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. We're committed to providing a competitive salary and benefits package that reflects your value to our team.
How to Apply
If you're passionate about bridging the gap between technology and creativity, and you have the skills and experience to succeed in this role, we want to hear from you. Please submit your application, including your resume and a cover letter, to our careers page. We can't wait to hear from you and learn more about your qualifications and experience. Apply for this job