Experienced Technical Customer Service Specialist – Amazon Dedicate Cloud (ADC) Customer Service

Are you passionate about delivering exceptional customer experiences and helping U.S. Intelligence Community agencies implement innovative cloud computing solutions? Do you thrive in a fast-paced environment where no two days are the same? As an Experienced Technical Customer Service Specialist at arenaflex, you will be part of a dynamic team that provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of arenaflex services such as Amazon EC2 and Amazon S3.

About arenaflex

arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to meet the evolving needs of our customers. With a robust suite of products and services, we empower businesses to power their operations, innovate, and grow. Our inclusive team culture values diverse experiences, and we encourage candidates from all backgrounds to apply. If your career has taken an unconventional path or includes alternative experiences, don't let that stop you from applying.

A Day in the Life

As an Experienced Technical Customer Service Specialist, you will engage with US Government (USG) and enterprise customers, providing training, support, and analysis. You will work closely with other members of the arenaflex Enterprise team, including Technical Account Managers (TAMs), Sales, and Solution Architects. Your responsibilities will include: ### Key Responsibilities

• Be the customer-facing voice for USG and Enterprise customers, addressing complex account and billing issues
• Work with Enterprise customers to understand how they use arenaflex account and billing services, and provide valuable feedback
• Perform deep dive analysis on USG/Enterprise customer accounts and billing statements
• Educate customers on reporting options, alerts, and budgets
• Provide prompt, efficient, detailed, customer-oriented service to Enterprise customers
• Work with customer support peers around the globe to ensure a consistent and high-quality level of support
• Drive projects that improve customer interactions with arenaflex account and billing information
• Act as the Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
• Assist with Enterprise customer communication during arenaflex critical launches and support events
• Assume responsibility for developing detailed knowledge about arenaflex specific product and features
• Work with arenaflex teams to drive resolution of issues for customers
• Ensure internal knowledge reference pages are updated

### Essential Qualifications

• Associate Degree or A+ or Network+ or Security+
• 1+ year experience in Customer Service and/or Account Management working with high-profile customers
• 1+ year of advanced Excel (pivot tables, vlookup, and other formulas)
• Current, active US Government Security Clearance of TS/SCI with Polygraph

### Preferred Qualifications

• Experience in leadership and/or account management positions
• A drive to dig into the details of a system or process to solve customer problems
• Proven success in a fast-paced support environment
• Demonstrated success driving cross-functional deliverables
• SQL and/or other relational database experience
• Strong fluency with Web Technologies and the Internet
• Understanding of cloud-based compute and storage concepts

### Skills and Competencies

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment
• Strong customer service skills
• Ability to adapt to changing priorities and deadlines

### Career Growth Opportunities and Learning Benefits At arenaflex, we believe in continuous learning and growth. As an Experienced Technical Customer Service Specialist, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities to take on new challenges and responsibilities
• A dynamic and inclusive team culture that values diversity and innovation
• A comprehensive benefits package, including medical, financial, and other benefits

### Work Environment and Company Culture arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. ### Compensation and Perks arenaflex offers a competitive compensation package, including a base salary, equity, sign-on payments, and other forms of compensation. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,600/year in our lowest geographic market up to $104,200/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. ### How to Apply If you are passionate about delivering exceptional customer experiences and helping U.S. Intelligence Community agencies implement innovative cloud computing solutions, we encourage you to apply. Please submit your application via our internal or external career site. We look forward to hearing from you! Apply Job! Apply for this job