Experienced Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Service Provider

At arenaflex, we're dedicated to delivering exceptional comfort solutions to our customers through our comprehensive indoor heating and air conditioning services. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to excellence has earned us a reputation for reliability, expertise, and customer satisfaction. We're now seeking an experienced and skilled Remote Customer Service Representative/Dispatcher to join our team. As a key member of our dispatch team, you'll play a vital role in handling inbound phone calls, scheduling service and maintenance for our Residential Department, and contributing to a positive team atmosphere. If you're passionate about delivering exceptional customer experiences and have a strong skillset in customer service, we encourage you to apply for this exciting opportunity.

Job Role

As an arenaflex Remote Customer Service Representative/Dispatcher, you'll be responsible for:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location to ensure efficient service delivery
• Collaborating with the dispatch team to maintain a positive and productive work environment
• Adhering to arenaflex's policies and procedures, including those related to customer service, data management, and team communication

Schedule

Our Remote Customer Service Representative/Dispatcher will work from home Monday to Friday, with the following schedule:

• Monday to Friday: 8:00 AM - 5:00 PM (one-hour lunch break)
• Wednesday: In-office work at our Chantilly office from 8:00 AM - 5:00 PM (one-hour lunch break)

Qualifications

To be successful in this role, you'll need:

• Previous call center experience, with a minimum of one year in a similar position
• Strong typing skills, with a minimum speed of 70 words per minute
• Ability to handle high call volumes and maintain a positive attitude under pressure
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)

Remote Work Requirements

To ensure a productive and efficient remote work environment, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise

Benefits and Culture

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• Medical, dental, vision, STD, LTD, and life insurance
• 401(k) retirement plan with company match
• 7 paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional growth through periodic classes and training sessions

Compensation and Perks

Our competitive salary and benefits package will provide you with a stable and secure financial foundation. In addition to your salary, you'll also enjoy a range of perks, including:

• A laptop and cell phone provided by arenaflex
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job