Experienced Student Assistant - Customer Assistance and Processing Unit (Remote) at arenaflex

Join arenaflex, a leading organization in education and student services, as we seek highly motivated and detail-oriented students to join our Customer Assistance and Processing Unit (CAPU) team. As a Student Assistant, you will play a vital role in providing exceptional customer service to students, parents, and the general public, ensuring accurate and timely processing of applications and inquiries.

About arenaflex

arenaflex is a dynamic organization dedicated to supporting students and families in achieving their educational goals. Our team is passionate about delivering high-quality services, and we are committed to creating a positive and inclusive work environment. As a Student Assistant, you will be part of a collaborative team that values innovation, teamwork, and continuous improvement.

Key Responsibilities

As a Student Assistant in the CAPU team, you will be responsible for:

• Providing accurate, prompt, and courteous customer service to students, parents, and the general public via phone, email, and in-person interactions
• Utilizing computer skills to document customer contacts, input information, and perform general customer account maintenance and updates
• Troubleshooting technical registration issues for WebGrants4Students, including error messages and browser/display issues
• Handling sensitive calls from customers, including distressed and upset customers, in a professional manner and referring them to a supervisor as appropriate
• Ensuring complex calls and issues are escalated appropriately for resolution by an analyst or supervisor/manager
• Reviewing and processing a variety of semi-technical supplemental program forms
• Corresponding/responding to customers via email and taking appropriate action(s) in response to written correspondence
• Working in a team and Business Process Improvement environment to make recommendations for continuous improvements
• Tracking and logging student forms, as well as gathering telephone statistics for the program as instructed

Essential Qualifications

* Currently enrolled as a college student attending classes during the regular term (Fall, Spring, and Winter, if applicable) at one of the accredited colleges or universities on our affiliation list

• Must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
• Students declared major must match the major(s) listed in the job posting (Accounting, Business Administration, Communications Studies, Finance, Economics, Public Policy and Administration, Computer Science & Engineering, and Computer Information System)
• Ability to work in a call center environment where electronic records must be accessed and updated quickly and accurately
• Ability to demonstrate patience, tact, flexibility, and good organizational skills
• Ability to learn operational knowledge of program applications and computer systems
• Strong communication skills are required for this position

Preferred Qualifications

* Ability to speak and write Spanish

• Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority

Work Schedule

* Flexible workdays and work hours, Monday - Friday, between 8 AM - 5 PM

• The final work schedule will be determined by the supervisor
• Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement

Working Conditions

* Work is performed in a remote environment

• Students/Employees will be required to work according to the current arenaflex remote workplace policy and sign a arenaflex Work from Home Agreement

Physical Requirements

* Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation

Compensation and Benefits

* Competitive hourly rate

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Flexible work schedule and remote work options

How to Apply

To apply, please complete all fields of the employment application, including your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section. Apply by June 30, 2025. Apply Job! arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Apply for this job