Experienced Customer Service Representative – Cellular Sales and Support

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Customer Service Representative, you'll play a vital role in providing top-notch support to our customers, resolving their concerns, and ensuring their satisfaction with our products and services.

Job Summary:

We're seeking a highly motivated and customer-focused individual to join our team as an Experienced Customer Service Representative. In this role, you'll be responsible for providing multi-level support to our customers, retail sales representatives, market leadership, and Customer Relations leadership. You'll adapt quickly to changing priorities and needs, utilizing your critical thinking and discretion to resolve complex customer concerns.

Key Responsibilities:

* Accepts, resolves, and escalates internal and external customer concerns in a timely and professional manner

• Documents customer concerns and interactions according to department standards
• Manages follow-up contacts with multiple parties to resolve concerns efficiently
• Utilizes multiple internal systems to access and research customer accounts and history
• Evaluates customer concerns and independently determines reasonable resolutions using department guidelines
• Refers unresolved customer grievances to arenaflex for further investigation
• Provides support to Customer Relations teammates by shadowing and assisting with questions
• Possesses self-motivation to manage time and tasks to maintain department follow-up guidelines

Competencies:

* Accountability: Accepting responsibility for anticipating and preventing problem areas, and problem-solving inside and outside the department/organization

• Customer Focus: Knowing the customer's business needs and acting accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Oral Communication: Shaping and expressing ideas and information in an effective manner
• Problem Solving: Identifying problems and issues of varying complexities and finding effective solutions with few guidelines
• Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Travel:

No travel is expected for this position.

Required Education and Experience:

* High School diploma or equivalent required

• Strong proficiency in various computer applications and software required

Preferred Education and Experience:

* Previous experience in customer service preferred

• Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred

Additional Eligibility Qualifications (Knowledge, Skills, Abilities):

* Knowledge of administrative, clerical procedures, systems, and terminology

• Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Active listening, service orientation, coordination, time management, social perceptiveness, monitoring, active learning, resolving conflicts and negotiating with others, and dealing with multiple personality types
• Deductive reasoning, problem sensitivity, updating and using relevant knowledge, organizing, planning, and prioritizing work, performing administrative activities, and importance of being exact and accurate

What We Offer:

* Base Pay of $18/hr. plus bonus opportunity

• Health, Vision, and Dental Insurance
• 401k matching
• Health and Wellness Program
• Discount on arenaflex services
• Employee Assistance Program
• Work from home with company-provided equipment

Schedule:

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.

Training:

Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.

AAP/EEO Statement:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job