Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience

At arenaflex, we are dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering exceptional patient experience and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading healthcare company that is committed to improving the lives of our patients and customers. We are a dynamic and innovative organization that is dedicated to delivering exceptional patient care and customer service. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experience and providing courteous, friendly, and efficient service to our customers. Your key responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Completing resets and revisions as directed
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Essential and Preferred Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies Required for Success

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge in pharmacy customer service

• Opportunities for career advancement and professional growth
• Access to continuing education and training programs to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment that encourages learning and growth

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes a culture of respect and empathy

• Our team is passionate about delivering exceptional patient care and customer service, and we are seeking like-minded individuals to join our team
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Opportunities for career advancement and professional growth
• Comprehensive training program to help you develop your skills and knowledge in pharmacy customer service
• Access to continuing education and training programs to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborative and supportive work environment that encourages learning and growth
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off

Conclusion

If you are passionate about delivering exceptional patient experience and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a real difference in the lives of our patients and customers. We offer a comprehensive training program, opportunities for career advancement and professional growth, and a collaborative and supportive work environment that encourages learning and growth. Apply now to join our team and start your career with arenaflex! Apply Job! Apply for this job