Team Leader, Customer Experience & Outreach – Driving Sales and Inspiring Purpose-Filled Living at arenaflex

At arenaflex, we're passionate about creating a world where every home is a haven of joy and beauty. As a Team Leader, Customer Experience & Outreach, you'll play a vital role in bringing our vision to life by leading a high-performing team and delivering exceptional customer experiences that exceed expectations. If you're a driven professional with a passion for design, home furnishings, and customer service, we want to hear from you.

About arenaflex

arenaflex is a leading home furnishings retailer with a rich history spanning nearly 60 years. From our humble beginnings in Chicago in 1962 to our current status as a global brand, we've remained committed to our core values of quality, innovation, and customer satisfaction. With over 8,000 associates across 130 store and distribution locations in the U.S. and Canada, we're a dynamic and inclusive team that's passionate about making a difference in people's lives.

Your Role as a Team Leader, Customer Experience & Outreach

As a Team Leader, Customer Experience & Outreach, you'll be responsible for leading a designated functional team and managing associate workload in partnership with the Assistant Store Leader, Design & Trade. Your upbeat attitude and ability to engage customers will keep the sales floor energized and Sales Associates motivated. You'll be a mentor, coaching and developing creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day.

Key Responsibilities:

* Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What You'll Bring to the Table:

* Your sense of personal style with a discerning eye and passion for design and home furnishings

• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

Ideal Candidate Profile:

* 1+ years customer service or retail experience

• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Discounts on arenaflex products and services
• Access to exclusive employee events and programs

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inspiring, inclusive, and fun. We believe that our associates are the heart of our business, and we're dedicated to providing them with the tools, training, and support they need to succeed. If you're passionate about customer service, design, and home furnishings, and you're looking for a challenging and rewarding career opportunity, we want to hear from you.

How to Apply:

If you're ready to take the next step in your career and join a dynamic and inclusive team, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job