Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America's Fastest and Most Reliable Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that matter. We're a place where you can share your ideas, learn, grow, and thrive in a fast-paced and dynamic environment. Our team is driven by a shared purpose: to power and empower how people live, work, and play by connecting them to what brings them joy.

Join the arenaflex Team

As a Customer Sales and Service Representative at arenaflex, you'll be part of a talented team that's transforming the way people, businesses, and things connect with each other. You'll have the opportunity to work with America's fastest and most reliable network, leading the way in cloud and security solutions, Internet of Things, and video entertainment. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our enthusiasm and commitment to excellence.

Your Responsibilities

As a Customer Sales and Service Representative, your primary responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building relationships with customers
• Strong knowledge of arenaflex's products and services
• Experience with sales and customer service software and systems

Work Environment and Culture

As a remote role, you'll work from home with occasional in-person trainings and meetings. Our team is passionate about creating a positive and inclusive work environment that supports your growth and well-being. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Recognition and rewards for outstanding performance
• Collaborative and supportive team environment
• Flexible work arrangements and work-life balance

Compensation and Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. The salary will vary depending on your location and confirmed job-related skills and experience. For part-time roles, your compensation will be adjusted to reflect your hours. The weekly wage range for the location(s) listed on this job requisition based on a full-time schedule is: $621.50 - $1,718.00.

How to Apply

If arenaflex and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above. We're an equal opportunity employer, and we evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. Apply now and join our team of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that matter. Apply Job! Apply for this job