Associate Customer Service Representative – Delivering Exceptional Experiences for arenaflex Members

At arenaflex, we're dedicated to providing top-notch customer service to our valued members. As an Associate Customer Service Representative, you'll play a vital role in ensuring that our members receive timely, accurate, and personalized support. If you're passionate about delivering exceptional experiences and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, committed to improving the lives of our members and the communities we serve. Our team is driven by a shared passion for excellence, and we're always looking for talented individuals who share our values and enthusiasm.

Job Summary

As an Associate Customer Service Representative, you'll be the face of arenaflex, handling customer inquiries, resolving complaints, and providing exceptional support to our members. You'll work in a fast-paced, dynamic environment, where no two days are ever the same. If you're up for the challenge and ready to make a real difference, we encourage you to apply!

Essential Responsibilities

* Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.

• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
• Meet all production, quality, and adherence standards. Attend all required training classes.
• Elevate issues to the next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Education

* High School Diploma or GED

• Substitutions: None
• Preferred: None

Experience

* 6 months of customer service experience in a customer-facing role

• Preferred: Customer service experience in a call-center environment, with a strong preference for healthcare-related call centers

Licenses or Certifications

* None required

• Preferred: None

Skills

* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.

• Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer-facing way

Language (Other than English)

* None

Travel Requirement

* 0% - 25%

Physical, Mental Demands, and Working Conditions

* Position Type: Office-based

• Teaches/Trains others regularly: Rarely
• Travels regularly from the office to various work sites or from site-to-site: Does Not Apply
• Works primarily out-of-the office selling products/services (Sales employees): Does Not Apply
• Physical Work Site Required: No
• Lifting up to 10 pounds: Constantly
• Lifting 10 to 25 pounds: Rarely
• Lifting 25 to 50 pounds: Rarely

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Pay Range

* Minimum: $19.01

• Maximum: $23.72

Base pay is determined by a variety of factors

, including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Equal Employment Opportunity

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

Accessibility

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected]

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