Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in arenaflex Retail Pharmacy

At arenaflex, we are committed to providing exceptional patient care and a distinctive customer experience in our retail pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering outstanding service to our patients and customers, while working collaboratively with our pharmacy team to ensure seamless operations.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our arenaflex pharmacy team as an Experienced Pharmacy Customer Service Associate. In this role, you will provide exceptional patient care and customer service, while assisting our pharmacists with various tasks, including prescription processing, inventory management, and customer engagement. If you are passionate about delivering exceptional patient experiences and have a strong desire to work in a fast-paced retail pharmacy environment, we encourage you to apply for this exciting opportunity.

Responsibilities:

### Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services, ensuring a positive customer experience.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and arenaflex service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

### Operations

• Provide customers with courteous, friendly, fast, and efficient service.
• Recommend items for sale to customers and recommend trade-up and/or companion items.
• Register customer purchases on assigned cash register, collect cash, and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed.
• Take customers to the OTC aisle when possible to assist in locating products.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Check in and price merchandise as required or as directed by the store manager or communicated by the shift leader.
• Perform duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
• Assist pharmacists in scheduling and maintaining work flow.
• Report, immediately, prescription errors to the pharmacist on duty and adhere to arenaflex policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Review and comply with the arenaflex Pharmacy Code of Conduct.
• Strictly adhere to the arenaflex policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Process (correct and resubmit) manual claims for third-party program prescription services in a timely and efficient manner, and perform other clerical duties as assigned by the Pharmacy Manager.
• Assist and support the Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Maintain knowledge of arenaflex asset protection techniques and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
• Complete resets and revisions as directed.
• Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
• For consumable items, assist in stock rotation, using the first in, first out method and restock outs.
• Have working knowledge of store systems and store equipment.
• Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
• Assume web pick-up responsibilities (monitor orders in Picture Care Plus, fill orders, and deliver orders to customers as they arrive at the store).
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
• Comply with all arenaflex policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

### Training & Personal Development

• Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits.
• Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Requires willingness to work flexible schedule, including evenings and weekend hours.

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support to ensure success in the role
• Flexible scheduling to accommodate your needs

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job