Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience and Supporting Pharmacy Operations

At arenaflex, we're dedicated to providing exceptional patient care and delivering outstanding customer experiences. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in our pharmacy team, working closely with pharmacists and other healthcare professionals to ensure our patients receive the best possible care. If you're passionate about delivering exceptional customer service, have a strong understanding of pharmacy operations, and are committed to ongoing learning and development, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare organization with a rich history of innovation and commitment to patient care. Our pharmacies are at the heart of our business, providing a wide range of services to our patients, from prescription filling and advice to health and wellness programs. We're proud of our reputation for excellence and are dedicated to creating a workplace culture that values teamwork, respect, and continuous learning.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you'll be responsible for:

• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases, collecting cash and distributing change as requested, processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well-merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must have a strong understanding of pharmacy operations and be able to work effectively in a fast-paced environment
• Must be able to lift up to 25 pounds and stand for long periods of time
• Must be able to work in a team environment and maintain respectful relationships with coworkers

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong attention to detail and ability to maintain accurate records
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong understanding of pharmacy operations and ability to work effectively in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to:

• Develop your skills and knowledge in pharmacy operations and customer service
• Take on additional responsibilities and leadership roles within the pharmacy team
• Participate in ongoing training and development programs to stay up-to-date with the latest developments in pharmacy and healthcare
• Collaborate with other healthcare professionals to provide exceptional patient care
• Contribute to the development of new policies and procedures to improve pharmacy operations and patient care

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values teamwork, respect, and continuous learning. As an Experienced Pharmacy Customer Service Associate, you'll work closely with other healthcare professionals to provide exceptional patient care and deliver outstanding customer experiences. Our company culture is built on the following values:

• Respect: We treat each other with respect and dignity, regardless of position or role.
• Teamwork: We work together to achieve our goals and provide exceptional patient care.
• Continuous Learning: We're committed to ongoing learning and development to stay up-to-date with the latest developments in pharmacy and healthcare.
• Excellence: We strive for excellence in everything we do, from patient care to customer service.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Ongoing training and development programs
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services

How to Apply

If you're passionate about delivering exceptional customer service, have a strong understanding of pharmacy operations, and are committed to ongoing learning and development, we want to hear from you! Apply now by clicking on the link below: Apply Job! We're an equal opportunity employer and welcome applications from qualified candidates with arrest and conviction records. Apply for this job