Experienced Loss Prevention Customer Service Associate II – Visual Deterrent and Store Partnership

At arenaflex, we're not just a company – we're a family. We're a vibrant team that thrives on diversity, collaboration, and growth. As a Fortune 100 company and the world's leading off-price retailer, we offer a dynamic work environment where you can learn, thrive, and make a real impact. Join our arenaflex family and discover a world of opportunities that will take your career to the next level.

About arenaflex

arenaflex is a global leader in the retail industry, with a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Our company culture is built on a foundation of collaboration, innovation, and a passion for delivering exceptional customer experiences. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our associates can grow and develop their skills.

Job Summary

We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at arenaflex. As a key member of our Loss Prevention team, you'll play a critical role in preventing potential loss and dishonesty, while also providing exceptional customer service and supporting our store teams. If you're a motivated and results-driven individual with a passion for retail and customer service, we want to hear from you.

Key Responsibilities

As a Loss Prevention Customer Service Associate II, you'll be responsible for:

• Maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss and dishonesty
• Reviewing and understanding the Store Emergency Response Guide to ensure your safety and the safety of others
• Wearing a complete arenaflex-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure compliance with company policies
• Greeting customers appropriately, demonstrating courtesy and respect, and establishing and maintaining a position at the front of the store or in a department
• Responding to customer requests for assistance by referring customers to store management or customer service via a company-issued radio
• Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
• Performing a closing safety sweep of the store with a member of management to ensure the store is secure and safe
• Adhering to all arenaflex policies and procedures, including documenting required incidents in AIIM Case Management
• Performing other duties as assigned by management

Essential Qualifications

To be successful in this role, you'll need:

• Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management
• Sound decision-making skills, with the ability to exercise judgment and make informed decisions in a fast-paced retail environment
• Ability to take initiative and perform well independently, with a strong work ethic and a commitment to delivering exceptional results
• Prioritization and organizational skills, with the ability to manage time effectively and prioritize tasks in a dynamic retail environment
• Ability to stand for long periods of time, with a strong physical presence and a commitment to maintaining a professional appearance
• 0-2 years of retail or security experience, with a strong understanding of loss prevention principles and practices

Preferred Qualifications

While not required, the following qualifications would be an asset in this role:

• Experience working in a retail or security environment, with a strong understanding of loss prevention principles and practices
• Knowledge of AIIM Case Management and other loss prevention software systems
• Certification in loss prevention or a related field
• Strong analytical and problem-solving skills, with the ability to identify and address potential loss and dishonesty

Benefits and Compensation

As an arenaflex associate, you'll enjoy a competitive salary and benefits package, including:

• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

Work Environment and Company Culture

At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our company culture is built on a foundation of collaboration, innovation, and a passion for delivering exceptional customer experiences. We're proud to be a Fortune 100 company and the world's leading off-price retailer, and we're committed to making a positive impact in our communities.

How to Apply

If you're a motivated and results-driven individual with a passion for retail and customer service, we want to hear from you. Apply now to join our arenaflex family and take your career to the next level. Apply Job! Apply for this job