Experienced Slovak-speaking Customer Service Consultant – Home Appliances & RTV Equipment Support
At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for talented individuals like you to join our team. As a Slovak-speaking Customer Service Consultant, you'll play a vital role in providing exceptional support to customers of one of the largest manufacturers of home appliances and RTV equipment.
About arenaflex
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. With a strong focus on growth and development, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is made up of talented individuals from diverse backgrounds, and we're always looking for like-minded professionals to join our ranks.
Job Summary
As a Slovak-speaking Customer Service Consultant, you'll be responsible for providing technical support to equipment users, diagnosing and resolving technical problems, and providing information on products and their functionality. You'll work closely with our team to ensure that customers receive the best possible service, and you'll have the opportunity to grow and develop your skills in a fast-paced and dynamic environment.
Key Responsibilities
* Provide technical support to equipment users via phone, email, or chat
- Diagnose and resolve technical problems in a timely and efficient manner
- Provide information on products and their functionality to customers
- Enter requests into the system to ensure accurate tracking and follow-up
- Collaborate with the team to resolve complex customer issues
- Participate in ongoing training and development to improve skills and knowledge
Requirements
* Fluency in Slovak (B2/C1)
- Excellent command of English (B1/B2)
- Basic knowledge of operating household appliances (e.g. refrigerator, washing machine, TV)
- Smile, positive attitude, communicative, and willingness to learn
- Ability to type quickly on a computer keyboard
- Availability for at least 120 hours per month; Project hours: Mon–Fri 8:00-18:00
Preferred Qualifications
* Previous experience in customer service or technical support
- Knowledge of home appliances and RTV equipment
- Familiarity with CRM software and customer service systems
- Ability to work in a fast-paced environment and prioritize tasks effectively
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to learn quickly and adapt to new situations
- Strong typing skills and proficiency in computer software
Career Growth Opportunities and Learning Benefits
* Civil contract with a rate of PLN 50,00 gross/h
- The possibility of arranging a convenient collaborating schedule
- Access to the MyBenefit platform, where you can exchange points for rewards and benefits
- Remote work is possible after the trial period and achieving positive results
- Opportunities for personal and language development through internal training and language learning platforms
- Opportunity to grow within the company's structures through internal recruitment and talent identification
Work Environment and Company Culture
* arenaflex is a remote-friendly company that values flexibility and work-life balance
- Our team is made up of talented individuals from diverse backgrounds, and we're committed to creating an inclusive and supportive work environment
- We're passionate about delivering exceptional customer experiences and are always looking for ways to improve and innovate
Compensation, Perks, and Benefits
* Competitive salary and benefits package
- Opportunities for career growth and development
- Access to the MyBenefit platform and rewards program
- Flexible working hours and remote work options
- Ongoing training and development opportunities
How to Apply
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application through the link below: Apply Job! We can't wait to hear from you and explore how you can join our team at arenaflex! Apply for this job