Experienced Licensed Customer Service Advocates – Remote and Onsite Opportunities at arenaflex

Job Summary:

Join arenaflex, a leading provider of innovative solutions, as an Experienced Licensed Customer Service Advocate. We are seeking highly motivated and results-driven individuals to join our team in both remote and onsite roles. As a Licensed Customer Service Advocate, you will be responsible for providing exceptional customer service, handling inbound calls, and selling applicable products to existing customers. If you have a passion for sales, customer service, and life insurance, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and growing organization that is committed to delivering exceptional customer experiences. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our mission.

Role Requirements and Responsibilities:

* Handle inbound calls from existing customers with service needs, including billing issues, changes to current policies, inquiries, claims, and sales

• Sell applicable products to customers on all calls
• Provide exceptional customer service, resolving issues and exceeding customer expectations
• Work in a fast-paced call center environment, handling multiple calls simultaneously
• Meet or exceed sales and service metrics, including productivity and quality standards
• Collaborate with the Work Force Management Department to determine schedules and ensure seamless call center operations
• Participate in ongoing training and development programs to enhance skills and knowledge

Licensing Requirements:

* Hold an active life and health insurance license in your resident state (NPN will be required for proof prior to offer)

• Ability to become licensed in all 50 states
• Maintain up-to-date licenses and certifications, with no late fees or fines attached
• CAPTIVE position, with no active open book of business in any lines of insurance

Training Requirements:

* Virtual training sessions, Monday through Friday, 7:30am-4:00pm CST/ 8:30am-5:00pm EST

• Training hours will be determined in collaboration with the Work Force Management Department

Skills and Competencies:

* Sales and customer service experience, with a strong track record of meeting or exceeding sales and service metrics

• Life insurance experience a plus
• Technical and computer-based skills, including proficiency in CRM software and other relevant tools
• Strong phone communication skills, with the ability to handle multiple calls simultaneously
• Ability to work in a fast-paced call center environment, with a focus on customer satisfaction and sales growth

Work from Home Requirements:

* High-speed internet connection, set up and paid for at your own expense

• Internet service must be fixed-line, with a minimum speed of 25 Mbps (subject to change based on business needs)
• Internet service cannot be wireless, fixed wireless, hotspot, Wi-Fi, 5G, LTE, or cellular network-based
• Must be hardwired from router/modem to the computer (docking station if provided)

Compensation and Benefits:

* Competitive annual salary, ranging from $38,000 to $45,000

• Monthly bonus opportunity based on service and sales metrics
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off, including vacation, sick leave, and holidays
• Ongoing training and development programs to enhance skills and knowledge

Career Growth Opportunities:

* arenaflex is committed to the growth and development of our team members, with opportunities for advancement and professional growth

• Collaborate with experienced professionals to enhance skills and knowledge
• Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices

Work Environment and Company Culture:

* arenaflex is a dynamic and growing organization that values innovation, collaboration, and continuous learning

• Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our mission
• Collaborate with experienced professionals in a fast-paced call center environment
• Participate in ongoing training and development programs to enhance skills and knowledge

How to Apply:

If you are a motivated and results-driven individual with a passion for sales, customer service, and life insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex recruitment team email]. We look forward to hearing from you!

Start Date:

July 7, 2025

Remote and Onsite Locations:

* Remote locations: MI, IN, WI, FL, GA, NC, SC, TX

• Onsite locations: Cincinnati, OH and Fremont, MI

Apply Now:

[arenaflex recruitment team email]

Note:

arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience. Apply for this job