Experienced Auto Insurance Customer Service Representative – Work from Home Opportunity

Job Summary:

Are you a customer service enthusiast with a passion for helping others? Do you have a strong background in insurance and a desire to work from the comfort of your own home? Look no further! arenaflex is seeking an experienced Auto Insurance Customer Service Representative to join our team of dedicated professionals. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, answering their inquiries, and resolving their issues in a timely and professional manner.

About arenaflex:

arenaflex is a leading provider of insurance solutions, dedicated to delivering exceptional customer service and support to our policyholders. With a strong commitment to innovation and excellence, we strive to create a positive and inclusive work environment that fosters growth, learning, and collaboration. As a work-from-home opportunity, this role offers the flexibility and autonomy to work in a comfortable and quiet space, while still being part of a dynamic and supportive team.

Responsibilities:

As an Auto Insurance Customer Service Representative, you will be responsible for:

• Providing quality assistance and customer service in a professional and timely manner
• Responding to inbound telephone calls from policyholders and customers
• Navigating in a computerized environment to access appropriate information
• Listening and recording information simultaneously and following through by assessing losses and acting upon the claim, should it require attention
• Collaborating with management teams to stay updated on new products, services, and policies
• Recording customer information within our customer service database
• Engaging with clients in a friendly and professional manner while actively listening to their concerns
• Offering support and solutions to customers in accordance with the company's customer service policies

Requirements:

* 1 year of Call center experience handling inbound calls is required

• Experience with Insurance Call and Claim processing (Home and Auto) calls is preferred
• Excellent verbal and written communication skills
• Working knowledge of computers including accurate keyboarding skills
• Typing speed of 30 wpm or more
• High School Diploma or GED
• Multi-Tasking (Listening, Talking, Typing, Reading, Writing, Data entry, and confirming)
• Basic knowledge of Windows, MS Office (Excel, Word), Outlook, and basic computer use
• Property & Casualty License (Preferred)

Home Work Space Requirements:

* The home office must provide a quiet workspace free from background noise

• All work at home agents must provide a telephone “land line” and HIGH SPEED internet in their home
• Mobile Hot Spot &/or Cellular telephone service is not acceptable
• The candidate must provide their own desk and chair
• Internet must be “Cable Modem” or DSL
• Acceptable providers include: Comcast, SureWest, Time Warner, Google Fiber, or ATT Uverse
• Wireless Card, Satellite or Wi-Fi based internet service is NOT acceptable
• The Download speed must be at least 50.0 MBPS

Benefits:

* Paid time off

• Work from home
• Flexible schedule
• Health insurance
• Paid time off
• Bonus opportunities

Work Environment:

* Work from home in a quiet and comfortable space

• Collaborate with a dynamic and supportive team
• Participate in ongoing training and development opportunities
• Enjoy a flexible schedule with opportunities for growth and advancement

How to Apply:

If you are a motivated and customer-focused individual with a passion for insurance and a desire to work from home, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration.

Note:

* New Hire Training will run for 3 consecutive weeks, Monday-Friday

• Classes are held in a hybrid training environment; both remotely and in our Overland Park, KS training center
• Training typically lasts all day (7:30-4:30)
• 100% attendance is required
• Trainees cannot miss any of the training without the express prior permission from the management team
• Any unexcused absence or tardiness during the 3 weeks of training may result in immediate termination
• Each agent is expected to meet weekly and monthly goals in the core areas of: Quality, Productivity, and Attendance

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