Experienced Customer Service Zone Specialist - Full Time

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Zone Specialist, you'll play a vital role in ensuring the smooth operation of our stores, providing top-notch service to our customers, and supporting our leadership team in maintaining regional and 365 standards.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about providing the best possible shopping experience for our customers. We're committed to creating a positive and inclusive work environment that supports the growth and development of our Team Members. With a strong focus on customer service, quality products, and community involvement, we're dedicated to making a positive impact in the lives of our customers and Team Members alike.

Responsibilities

As a Customer Service Zone Specialist, you'll be responsible for:

• Providing exceptional customer service and addressing the needs of customers in a timely and effective manner while following all arenaflex guidelines and Standard Operating Procedures (SOPs).
• Actively managing work flow on the front end, managing customer flow, and keeping arenaflex Team Leader and Store Leadership informed of all events that affect the front end, including performance and policy issues.
• Ensuring that all shelves and displays are properly stocked and front facing; rotating products and removing out-of-date products.
• Establishing and maintaining a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers, and vendors.
• Staying informed on all company and store-level information from leadership.
• Maintaining a level of knowledge/awareness of relevant competitors and industry trends.
• Completing all training and focusing on increasing product knowledge; maintaining awareness of new products and promotions.
• Supporting overall store cleanliness and maintenance and working in multiple areas throughout the store.
• Following through on all customer questions and requests, including processing returns and credits when needed.
• Establishing and maintaining a positive work environment that supports a high Team Member morale.
• Effectively delegating tasks based on the needs of the store.
• Following all Customer Service Security policies and Global Cash Variance Policy (CVP).
• Supporting Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed-trained team, utilizing learning checklists and training materials.
• Scheduling and monitoring Team Member break and lunch periods.
• Assisting in ensuring department orders for equipment, supplies, and products are timely and accurate.
• Assisting in maintaining back stock supply areas; analyzing and controlling product transfers, waste, and spoilage.
• Assisting in maintaining Customer Service retailing program and ensuring ESL and pricing are accurate.
• Communicating with Team Members regarding all zone operations and company information.
• Knowing all functions of the register system and all arenaflex cash handling procedures and regulations.
• Becoming knowledgeable of and overseeing all operations of the cash office; maintaining security and accountability of all monies.
• Performing Cash Office duties when needed.
• Maintaining a safe, clean, and well-organized working and shopping environment.
• Supporting global, regional, and 365 store programs.
• Assisting with store inventory as needed.
• Performing all Team Member duties as needed, including cashiering.
• Following and complying with all applicable regulatory rules and regulations, including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhering to safe work practices.

Knowledge, Skills, and Abilities

* Must have prior cashier experience.

• Prior retail, restaurant, or hospitality experience is preferred.
• Basic computer skills.
• Proactive problem-solver with excellent follow-through and listening skills.
• Clear and effective communication style, both written and verbal.
• Thorough knowledge of products throughout the store or the ability to learn them quickly.
• Ability to follow instructions and procedures.
• Skilled in working in a fast-paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task, and complete tasks in a thorough and timely manner.
• Ability to build and maintain positive relationships with individuals in positions throughout the business.
• Ability to train and inspire Team Members to excellence in all aspects of the zone.
• Working understanding of and compliance with all Customer Service Security Policies and arenaflex policies and procedures.
• Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively.
• Strong organizational skills.
• Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift, and baler (must be 18 years of age or older for both) and all other equipment used during preparation and clean up within department and store.
• Ability to work a flexible schedule to meet the needs of the department, including nights, weekends, and holidays as required.
• Ability to perform the physical requirements of the job with or without reasonable accommodation.

Working Conditions

* Constant interruptions.

• Some exposure to dust, fumes, and chemicals.
• May be exposed to extremes in temperature, humidity, or wetness.
• May walk and work on uneven surfaces.
• May need to use a ladder or stool to reach product or supplies.
• Exposure to continuous background and occasional loud noises.
• Any item over 40 pounds requires a team lift.

Compensation and Benefits

* The wage range for this position is $18.50-$30.20 Hourly, commensurate with experience.

• arenaflex offers "arenaflex Benefits". arenaflex Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for arenaflex Benefits is determined under the terms of the applicable arenaflex Benefits plan at a person's date of hire. For additional information, visit our arenaflex Careers site: https://careers.arenaflex.com/benefits.

Equal Employment Opportunity

arenaflex provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. arenaflex hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this position. Please visit our arenaflex Careers site to submit your application: https://careers.arenaflex.com/customer-service-zone-specialist-full-time/job/PAF-arenaflex-F4B06DA3-69EC-43E2-A140-558295AEA7FB_4956_1741860250_0?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic Apply for this job