Experienced Financial Assistance Counselor – Patient Business Services (Remote) at arenaflex

Job Summary:

Join arenaflex, a leading healthcare organization, as an Experienced Financial Assistance Counselor in our Patient Business Services (PBS) team. As a key member of our customer service team, you will play a vital role in ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries. This is a remote position, offering the flexibility to work from the comfort of your own home while making a meaningful impact in the lives of our patients.

About arenaflex:

arenaflex is a not-for-profit, Catholic healthcare system that is committed to delivering high-quality, patient-centered care to our communities. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace that is welcoming and inclusive of all individuals. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families.

Responsibilities:

As an Experienced Financial Assistance Counselor, you will be responsible for:

• Providing exceptional customer service to patients and their families, responding to their inquiries and resolving their billing issues in a timely and professional manner.
• Assisting patients in setting up payment plans and responding to complaints, problems, and general inquiries in a responsive and efficient manner.
• Maintaining accurate and detailed documentation of customer interactions, including complaints, issues, and resolutions.
• Tracking trends of customer service encounters and providing recommendations for resolutions of issues and findings to the supervisor.
• Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service.
• Performing communication and follow-up processes related to customer service, ensuring timely submission, tracking, trending, and reporting to key stakeholders.
• Performing other duties as needed and assigned by the supervisor.

Requirements:

* High school diploma or Associate's degree in Accounting or Business Administration or related field, or at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting.

• Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.
• Excellent verbal and written communication skills and organizational abilities.
• Strong interpersonal skills in interacting with internal and external customers, including the ability to interpret customer requirements and recommend appropriate actions to satisfy customer needs.
• Accuracy, attention to detail, and time management skills.
• Ability to work independently and operate keyboard and telephone effectively.
• Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex.

Preferred Qualifications:

* Experience in a complex, multi-site environment.

• Previous experience working in a healthcare setting.
• Knowledge of revenue cycle functions and systems.
• Experience with patient billing and collection processes.

Work Environment:

This position operates in a typical office environment, with a focus on remote work. The area is well-lit, temperature-controlled, and free from hazards. The incumbent will communicate frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed to operate a keyboard, and hearing is needed for extensive telephone and in-person communication.

Benefits:

* Competitive salary range: $18.8367-$28.2551

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and inclusive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this position. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Note:

arenaflex is a not-for-profit, Catholic healthcare system that is committed to delivering high-quality, patient-centered care to our communities. With a strong focus on diversity, equity, and inclusion, we strive to create a workplace that is welcoming and inclusive of all individuals. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and their families. Apply for this job