Experienced Part-Time Customer Service Representative – Dayton Freight Operations Support

At arenaflex, we're dedicated to delivering exceptional customer experiences and fostering a positive, people-centered work environment. As a part-time Customer Service Representative, you'll play a vital role in supporting our Dayton Freight operations team, ensuring seamless communication with customers, drivers, and internal stakeholders. If you're passionate about providing top-notch customer service, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a stable and growing organization that values its employees and strives to create a positive work environment. Our commitment to excellence is reflected in our modern facilities, customized training programs, and competitive compensation packages. As a part-time Customer Service Representative, you'll be part of a dynamic team that's dedicated to delivering exceptional results and exceeding customer expectations.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Assisting Dayton Freight customers with a variety of inquiries, including freight pickup requests, rate quotes, freight charges, hot shipments, shipment tracing, and appointments or special requests.
• Providing assistance to Drivers, including taking and delivering messages for the Service Center Manager and Account Managers.
• Preparing bills of lading and delivery receipts.
• Maintaining excellent communication with external and internal customers, as well as interline companies.
• Assisting with various tasks, such as payroll, data entry, freight reports, driver collect reports, and billing and filling.

Key Responsibilities:

* Provide exceptional customer service to Dayton Freight customers, responding to inquiries and resolving issues in a timely and professional manner.

• Assist the Service Center Manager and Account Managers with various tasks, including taking and delivering messages.
• Prepare bills of lading and delivery receipts, ensuring accuracy and attention to detail.
• Maintain excellent communication with external and internal customers, as well as interline companies.
• Assist with various tasks, such as payroll, data entry, freight reports, driver collect reports, and billing and filling.

Qualifications

To be successful in this role, you'll need:

• Skillful in Microsoft Office Programs, including Word, Excel, and Outlook.
• Excellent keyboarding skills, with the ability to type accurately and efficiently.
• Experience working in a fast-paced environment, with excellent attention to detail and ability to multitask.
• Experience handling a high volume of phone calls, with exceptional communication and customer service skills.
• Ability to work in a team environment, providing support and assistance to colleagues as needed.

Preferred Qualifications

* Previous experience in a customer service or operations support role.

• Knowledge of freight operations and logistics.
• Experience with CRM software and other customer service tools.
• Ability to learn and adapt to new systems and processes quickly.

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and customer service skills, with the ability to build strong relationships with customers and colleagues.
• Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
• Ability to work in a fast-paced environment, with excellent attention to detail and ability to multitask.
• Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to learn and adapt to new systems and processes quickly.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a part-time Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities, including customized training programs and workshops.
• Opportunities for advancement, with a clear path for career growth and development.
• A supportive and collaborative work environment, with opportunities to learn from colleagues and share knowledge and expertise.

Work Environment and Company Culture

At arenaflex, we're proud of our positive, people-centered work environment. Our modern facilities are designed to promote collaboration and productivity, with amenities such as:

• A state-of-the-art training center, equipped with the latest technology and tools.
• A comfortable and welcoming break room, with snacks and refreshments available.
• A collaborative work environment, with opportunities to work with colleagues from various departments and teams.

Compensation, Perks, and Benefits

As a part-time Customer Service Representative, you'll enjoy:

• Competitive weekly pay, with opportunities for advancement and increased earnings.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• Paid time off, including vacation days and holidays.
• Opportunities for professional development and career growth.

How to Apply

If you're passionate about providing exceptional customer service and possess the skills and qualifications outlined above, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Shift Availability

This part-time position is available to work 8:00 AM - 1:00 PM, Monday - Friday. We offer a competitive hourly rate of $18.00/hour, with opportunities for advancement and increased earnings based on relevant industry experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job