Experienced Customer Support Specialist – Insurance Policy Changes & Retention
At arenaflex, we're revolutionizing the way people manage their cars, one of their most expensive and high-maintenance assets. As a leading fintech startup in the U.S., we're on a mission to help car owners save time and money. With over 4 million customers and a growing team, we're looking for an experienced Customer Support Specialist to join our remote team and make a measurable difference in the lives of millions.
About arenaflex
arenaflex is America's first and only AllCar app, redefining and radically improving how people manage owning a car. Backed by artificial intelligence and machine learning, we simplify and automate owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, arenaflex does it all. We're the #1 rated and most downloaded app in our category, with a 4.7-star rating in the App Store, and we're just getting started.
Job Summary
We're seeking an experienced Customer Support Specialist to join our growing team. As a key member of our customer support team, you will be responsible for helping our existing customers make changes to their current insurance policies from one of our 55+ insurance carrier partners. You will process service requests, answer questions regarding policy details, and work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
Key Responsibilities
- Respond to inbound calls from existing customers in a timely and professional manner - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation - Collaborate with internal teams to resolve customer issues and improve overall customer experience - Stay up-to-date on product knowledge and insurance carrier information to provide accurate and informed support to customers
Essential Qualifications
- 1+ year of experience in a customer-facing role, preferably in the insurance industry - Strong communication and problem-solving skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Excellent customer service skills, with a focus on resolving customer issues in a timely and professional manner - High school diploma or equivalent required; degree in a related field (e.g. business, communications) preferred - Ability to work remotely and maintain a home office setup
Preferred Qualifications
- 2+ years of experience in a customer-facing role, preferably in the insurance industry - Experience with insurance policy changes and retention - Knowledge of insurance carriers and products - Certification in Property and Casualty (P&C) insurance - Experience with customer relationship management (CRM) software
Skills and Competencies
- Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment and prioritize multiple tasks - Excellent customer service skills, with a focus on resolving customer issues in a timely and professional manner - Strong knowledge of insurance policies and products - Ability to work independently and as part of a team - Strong organizational and time management skills
Career Growth Opportunities and Learning Benefits
- Ongoing training and mentorship from our leadership team - Opportunities for career growth and advancement within the company - Access to industry-leading training and development programs - Collaborative and dynamic work environment with passionate and curious team members - Opportunities to work on high-impact projects and contribute to the growth and success of the company
Work Environment and Company Culture
- Remote work environment with flexible scheduling - Collaborative and dynamic work environment with passionate and curious team members - Opportunities to work on high-impact projects and contribute to the growth and success of the company - Access to industry-leading training and development programs - Recognition and rewards for outstanding performance and contributions to the company
Compensation, Perks, and Benefits
- Hourly wage: $18.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them
Schedule
- Monday, Tuesday, Friday, Saturday: 10:30am - 9pm ET
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of millions, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.
Accommodations for Individuals with Disabilities
arenaflex is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected] Apply for this job